Lyna Nguyen Email & Phone Number

United States

Verifying insurance eligibility to ensure customers are eligible for Medically Tailored Meals ServicesResponsible for enrolling CenCal customers into Medically Tailored Meals ServicesCollaborating with internal teams to resolve customer inquiries and improve internal processesAssisting customers in navigating the enrollment process by clarifying.

Enrolling customers in the programVerifying insurance eligibilityResponding to customer's inquiries via Aircall and IntercomSkilled in collecting and utilizing customer feedback dataCollaborating with internal teams to resolve customer inquiryManaging customer inquiries through JIRAGuiding customers through the platformAssisting with the management of.

Orange, California, United States

• Implemented behavior intervention plans in a classroom setting
• Collected accurate ongoing data
• Worked with clients to obtain social skills
• Documented progress notes about the session
• Advised students in the classroom on how to do assignments assigned by the teacher
• Worked with students on the autism spectrum and students with learning disabilities

Carson, California, United States

• Worked with Psychology students to help plan out courses to take for the upcoming semester
• Confirmed with Psychology students if they have taken enough classes to graduate
• Answered questions about the Psychology major
• Reviewed Psychology requirements
• Demonstrated how to use the Smart Planner program to students
• Documented notes about the advising session

• Incorporated strategies based on ABA principles
• Maintained confidentiality in accordance with HIPAA guidelines
• Collected accurate ongoing data on patient programs
• Implemented 1:1 direct ABA intervention

California, United States

• Answered calls and directed patients to the appropriate departments
• Verified patient eligibility and benefits package information via phone or online services
• Provided information about the facility and practice to potential patients
• Coordinated scheduling of patients’ appointments
• Evaluated and validated medical documentation prior to patients’ appointment
• Maintained and organized paper and electronic medical records

Fountain Valley, California, United States

• Developed lesson plans
• Accompanied students on field trips
• Assisted and made sure the facility stayed clean
• Welcomed parents and students and gave tours of classrooms
• Assisted students with their homework
• Handled and processed tuition payments

Costa Mesa, California, United States

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Psychology Club, Psi Chi

Associate Of Arts - Aa, Psychology