• Responsible for administering and managing over 30 US State Public Sector SLED direct contracts averaging over $450M in sales annually. • Work with the Cisco sales team and partner community to ensure an efficient and profitable path to market by ensuring contracts are in place to streamline order processes.• Actively monitor and maintain over ~200 Reseller reports quarterly. Perform data analysis to summarize sales data and provide insights into ordering behaviours and Reseller… Show more • Responsible for administering and managing over 30 US State Public Sector SLED direct contracts averaging over $450M in sales annually. • Work with the Cisco sales team and partner community to ensure an efficient and profitable path to market by ensuring contracts are in place to streamline order processes.• Actively monitor and maintain over ~200 Reseller reports quarterly. Perform data analysis to summarize sales data and provide insights into ordering behaviours and Reseller performance.• Accountable for ensuring contract compliance by understanding each contract and becoming a SME, implementing training programs and auditing requirements to achieve 100% contract compliance.• Lead multiple process improvement projects and continually take charge to ensure processes are streamlined, simplified, and that all targets are exceeded through optimal solutions.• Developed a sales dashboard to identify Cisco's Cloud Solutions with drill down capabilities to ensure sales has an accurate understanding of their Cloud sales pipeline and forecast.• Created resources and training to educate and inform Partners and Sales on best practices and contract highlights, leading to an increase in contract understanding and less time answering redundant questions/concerns.• Successfully negotiated over 30 contracts with State Procurement Agencies on time to ensure no contract lapse and enable sales to continue selling without interruption. • Streamlined the Insurance process by collaborating with Risk and Legal teams to determine a new and improved process saving many hours of manual effort by our team and Partners.• After receiving feedback, implemented a new process to check in with partners every 6 months to ensure there are no issues prohibiting sales, communicate and engage Partners leading to an increase in sales on each contract. Show less

• Provided pricing recommendations to General Manager based on analysis of CRU pricing trends, customer micro-segment analysis, lead-time expectations, competitive intelligence factors, and other qualitative considerations to maximize revenue within market parameters.• Acted as a liaison between the Price Control General Manager and members of the Construction Sales Account Management Team, to provide competitive and time efficient pricing quotes.• Supported IT and Pricing BSO by… Show more • Provided pricing recommendations to General Manager based on analysis of CRU pricing trends, customer micro-segment analysis, lead-time expectations, competitive intelligence factors, and other qualitative considerations to maximize revenue within market parameters.• Acted as a liaison between the Price Control General Manager and members of the Construction Sales Account Management Team, to provide competitive and time efficient pricing quotes.• Supported IT and Pricing BSO by implementing Price Book updates in the Quote System and Customer Parts Tool Database. Devised and tested different pricing scenarios to ensure the accuracy and reliability of tools. Show less

• Led 16 inside sales representatives by addressing issues/concerns throughout the product lifecycle, from entering orders to invoicing the customer.• Accountable for ensuring all team members were accurately forecasting and managing inventory levels to achieve the best on-time delivery rate every month, resulting in a +90% monthly on-time delivery average across all team members.• Effectively utilized problem solving and communication skills by dealing with all major team and customer… Show more • Led 16 inside sales representatives by addressing issues/concerns throughout the product lifecycle, from entering orders to invoicing the customer.• Accountable for ensuring all team members were accurately forecasting and managing inventory levels to achieve the best on-time delivery rate every month, resulting in a +90% monthly on-time delivery average across all team members.• Effectively utilized problem solving and communication skills by dealing with all major team and customer issues, leading to an increase in key KPI’s and exceeding targets monthly.• Devised and led a cross-functional team through the creation of an automated Microsoft Access form and database using SQL to streamline, track, prioritize and measure the results of every sales request to supply chain. The implementation of this form resulted in a cost savings of $33,500/year and increased visibility of high priority requests leading to an increase in customer satisfaction.• Became a power user in SAP and CRM by accurately training new employees and solving any issues/concerns. Utilize this information to help make informed decisions when dealing with customers to deliver additional value and increase customer satisfaction. Show less

• Managed a set of customer accounts, handling both internal and external communications for steel purchases in the automotive industry.• Responsible for 9 large automotive clients and ensured orders were placed on time, inventory levels were maintained, priorities were communicated, shipments were delivered on schedule, and invoicing was completed accurately.• Consistently applied strong communication, presentation, and relationship building skills and expanded value to grow key… Show more • Managed a set of customer accounts, handling both internal and external communications for steel purchases in the automotive industry.• Responsible for 9 large automotive clients and ensured orders were placed on time, inventory levels were maintained, priorities were communicated, shipments were delivered on schedule, and invoicing was completed accurately.• Consistently applied strong communication, presentation, and relationship building skills and expanded value to grow key customer accounts by 4% over a year.• Actively inputted and maintained knowledge in CRM, helping build relationships with key accounts. These accounts were easily transferred to the rest of the sales team resulting in an increase in products sold to customers.• Performed analysis of historical sales and inventory levels as well as actively communicating with customers I was able to help forecast and manage inventory on a monthly basis, exceeding my targets every month.• Led a team to improve our order management processes and eliminated waste, leading to a cost savings of$33,500/year. Show less