Supervises a team of 10 personnel, providing guidance, training, andperformance evaluations. Manages property book of ordered, received, and issued parts over $3,705,051.  Manages inventory control, including receipt, storage, and issuance of suppliesand equipment. Utilized automated and planning systems, such as the Global Combat SupportSystem-Army to track and manage logistical data. Conducted regular inventory audits and reconciliations to maintain optimal.stock levels.  Coordinated transportation arrangements, including securing transportation.assets and coordinating with external agencies. Prepare shipping documentation and verified compliance with all regulations. Conducts equipment maintenance inspections and supervised maintenance.activities to ensure operational readiness. Manages over 250 processed opened and closed work orders monthly for allspecialized equipment and parts.  Maintained strong communication with the cross-functional teams and externalagencies to ensure seamless logistical and production support. Restructured production schedules, with developing different tasks matrix tomeet the demands of planning and deployment of equipment.

• LED A TEAM OF ASSOCIATES, AND PROVIDED GUIDANCE, TRAINING, AND SUPPORT TO ENSURE A HIGH LEVEL OF PERFORMANCE• SET PERFORMANCE GOALS, CONDUCTED REGULAR EVALUATIONS TO PROVIDE CONSTRUCTIVE FEEDBACK TO TEAM MEMBERS• FOSTERED A COLLABORATIVE AGILE CULTURE TO CREATE A POSITIVE ENVIRONMENT THAT PROMOTES TEAMWORK, ACCOUNTABILITY AND CONTINUED IMPROVEMENT• OVERSEE AND DEVELOP VARIOUS POLICIES AND PROCEDURES, ENSURING COMPLIANCE WITH RELEVANT LABOR LAWS AND COMPANY GUIDELINES• IMPLEMENTED EFFICIENT EXPENSE MANAGEMENT PROCESSES AND PROCEDURES FOR TIMELY PROCESSING AND REIMBURSEMENT• IMPLEMENTED PROCESS IMPROVEMENTS TO ENHANCE EFFICIENCY ACCURACY, AND OVERALL EFFECTIVENESS OF OPERATIONS• STAY UPDATED ON RELEVANT LABOR LAWS, REGULATIONS, AND INDUSTRY BEST PRACTICES RELATED TO NEEDS OF THE BUSINESS• ENSURE COMPLIANCE WITH AUDIT REQUIREMENTS AND REGULATORY GUIDELINES• LED CROSS-FUNCTIONAL PROJECTS WITH INITIATIVES TO IMPROVE OVERALL OPERATIONAL EFFICIENCY AND EFFECTIVENESS. • COLLABORATED WITH CROSS-FUNCTIONAL TEAMS SUCH AS HR, PAYROLL, FINANCE, AND IT, TO ENSURE SEAMLESS INTEGRATION AND DATA ACCURACY ACROSS SYSTEMS. • IDENTIFIED OPPORTUNITIES TO STREAMLINE AND AUTOMATE PROCESSES, LEVERAGE TECHNOLOGY AND BEST PRACTICES.

Provide world class customer service in every interaction to ensure a quality employeeMonitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll systemRun reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecardsConfirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll systemCommunicate with clients and contractors to obtain approved timecards and expense documents.Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholdersSupport issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-upsValidate time & attendance against timesheet data and invoice where requiredPromptly escalate complex time and expense related inquires and issues to TCE Supervisor for resolutionValidate payment against expense forms, receipt back up and client & regulatory requirements.Manage timecard and billing audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and TimeEnter all starts (new hire and rehire) for assigned field offices within 24 hours of confirmed start date or finish.Audit New Starts report and partner with field office to confirm accuracyProcess finishes according to state specific requirements to ensure compliance

Ensure members receive outstanding service from an exceptional staff in a clean well maintained facilityConduct interviews and process all new hire paperwork. Provide training, ensure all certifications are current, and supervise staff throughout the entire club to achieve operational goals.Observe staff to evaluate customer service performance, ensure employees’ behaviors are focused on customer satisfaction while maintaining member retention.Make decisions on promotions, compensations and terminations.Resolve all membership issues, including researching escalated situations in a timely manner.Manage payroll and supply budgets.Assume ownership over team productivity and manage work flow to meet or exceed quality service goals.Maintaining relationships with many different vendors, ensuring all work orders and purchase orders are fulfilled and paid. Cross-trained and backed up other department managers. Compile membership data and service information reports and analyzed data.Maintain accurate records of past due customer account activity.Maintain and manage national corporate accounts.

Researches organizations and individuals online to identify new leads and potential new marketsResearches the needs of other companies and individuals learning who makes decisions about purchasingContacts potential clients via email or phone to establish rapport and set up meetingsPlans and oversees new marketing initiativesAttending conferences, meetings, and industry eventsTrains personnel and helps team members develop their skillsDevelops quotes, proposals and sales goals ensures they are metPitches products/services while maintaining fruitful relationships with customers

Qualify leads, cold calling, closing, customer relations, account managementSchedule face to face meetings to generate new business/growth. Meeting monthly and annual sales revenue goals.Consult and conduct Needs Assessments for customers, proposed solutions to those needs, and forecasted future.Manage customer relationships of 15+ customers on a day to day basisEvaluating multiple options for current and prospective customers to maximize efficiency and eliminate overhead within their transportation networks.Oversee daily payable and receivables

Managed databases of all company products and clientsConducted a daily follow up with customer accountsReviewed and researched information on production standards

Served as a liaison for DIRECTV between the customer and the companyRetained customer accounts through positive interpersonal skillsManaged new product sales and promotions