Louis Reeves Email & Phone Number

Oklahoma, United States

Technical Support : Enterprise Assist with Deployment and troubleshoot elements of working products. Solutions support for Dell Open Manage Enterprise for Microsoft Windows Admin Center. Work with Azure Stack HCI clusters, Configuration and working to resolve technical problems. I also work with Windows Clusters , and their associated update cycles. Work with Best practices, and Education of team and customers about ways to automate and save time. I also work with Azure Stack Hub and work on Dell Ready nodes. I work in partnership with Microsoft to deliver a seamless customer experience when a customer needs tecnical support for any aspect of the solutions. I am part of a Global team that shares resources and helps each other keep customer at full speed, while helping my team develop a best in breed support group in the Azure Stack HCI space.

I provide support for a variety of Dell Hardware, running Enterprise Software Solutions. I am particularly strong in Microsoft Products running on Dell Hardware. I am a Unified Communication Specialist for Skype for Business, With Skill in Windows Server 2019, Exchange Server, SQL, RDS Services, SBS Server, Dell Systems Management Software, Nutanix Solutions and other Software running in the Data-center. I have been engaged in Network Support and Troubleshooting of complex solutions for many years. I understand Data and Voip networks. My plans are to be deeply involved with SDN as it evolves. I provide Leadership and Mentoring opportunities to Customers, the Support Organization and Management. I am always ready for the next challenge. I am currently working to support additional products with Cloud connectivity such as Azure Stack, Storage Spaces Direct and Windows Server 2019.

I am a Primary resource for Complex Microsoft Technical Support. I have been a top contributor for Skype for Business and Pro Support Plus for Dell EMC. Both offerings are designed to give Dell Customers the Edge Managing the Data center. In this role, customers demand and Expect the best. I Specialize in Skype for Business, SQL and Networking including Cisco. I focus on Unified Messaging and voice with Exchange Server. Other Skills include troubleshooting products like Polycom, Riverbed Products, Intelepeer, Kemp Load Balancers, Sonus and Audiocodes, there is a litany of other products I have worked with while working deployment of UC hardware and Software. Other Skills include Hyper-V and Microsoft Clustering. Troubleshooting Networks, Consulting about Design and Configuration of complex deployment elements, including Performance tuning, monitoring, and scaling workloads.

Primarily I am involved with Microsoft Software. I engage in escalations and deployments of a variety of hardware and software. I began with Dell Client and Windows Vista Operating Systems and grew to support SBS Server, Exchange, Server 2012 R2, and related Deployments of those technologies on Dell Servers. I also support Infrastructure Systems Management and monitoring products such as Dell IDrac, Open Manage, Open Manage Essentials, and related software.

I worked as an IT admin for a multi domain Windows 2000 forest, including Server 2003, repairing workstations, coding SQL 2000, planning and executing changes as needed to the needs of the Casino Management

I engaged in Technical Support, troubleshooting and documenting computer program bugs. I learned principles of the Development, Debugging, Release and Support Cycle. I worked with Credit Card Payment software, finding and presenting bugs to my team, regression testing, lab testing new software and existing release malfunctions. I began troubleshooting Windows Professionally, including Network troubleshooting. I parsed and documented problems in logs, decoding complex binary and hex coded files, open bug tickets and testing patches. I reported to the developers to provide feedback.

Rancho Santa Margarita, California

In this role, I tested ideas about new business models. I learned about the early Internet Business. Non brick and mortar business was not as common as it is today. My experience began as a Marketing person. I worked with Google Ad Words, along with Yahoo and related search companies. I also did inventory work and end to end business operations. I gained a good technical grasp on how a Internet based company could thrive and grow. This experience would affect my future career decisions. I saw Internet marketing as the mark of the most successful companies moving forward.

Southern California

I am a Retail Veteran. I started at the cash register and rose, through promotion and performance, to become a Store Manager. I ran Retail Drug Operations in the Southwest region of the US. Responsibilities include directing teams of up to 50 persons in operational execution of Customer Service, Sales, Loss Prevention, Marketing, Buying, Hiring , Human Resources, Safety, Inventory Control, Leadership, and Developing Store Teams. Maintained profit and loss of stores with sales volume of two to thirty four million, in yearly general merchandise and pharmacy volume.

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Activities and Societies: Graduate with Honors; Leadership, Business Management Public SpeakingCompleted BS/BM as additional degree to my.

Associate Of Science (As), Engineering Physics

Activities and Societies: I worked full time and completed the AS minor in Physics/Natural SciencesI learned Physics, Calculus, Natural.