Lynda Hunter

Lynda Hunter Email and Phone Number

Transformation Manager @ TSB Bank
Kilmarnock, GB
Lynda Hunter's Location
Kilmarnock, Scotland, United Kingdom, United Kingdom
Lynda Hunter's Contact Details

Lynda Hunter personal email

n/a
About Lynda Hunter

Experienced Management Consultant with a demonstrated history of working in the management consulting industry. Skilled in Business Process, Operations Management, Analytical Skills, Coaching, and Customer Relationship Management (CRM). Strong consulting professional and programme manager, qualified Agile practitioner.

Lynda Hunter's Current Company Details
TSB Bank

Tsb Bank

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Transformation Manager
Kilmarnock, GB
Website:
tsbbank.com
Employees:
5
Lynda Hunter Work Experience Details
  • Tsb Bank
    Transformation Manager
    Tsb Bank
    Kilmarnock, Gb
    View
  • Tsb Bank
    Transformation Manager
    Tsb Bank Jun 2021 - Present
    Edinburgh, Scotland, United Kingdom
    View
  • Tsb Bank
    Senior Manager Business Banking
    Tsb Bank Mar 2019 - Jun 2021
    Edinburgh, United Kingdom
    View
  • Tsb Bank
    Interim Senior Relationship Manager
    Tsb Bank May 2018 - Mar 2019
    Henry Duncan House Edinburgh
    View
  • Contact Centre
    Management Consultant
    Contact Centre Sep 2013 - May 2018
    Glasgow, United Kingdom
    Service management and business improvement consultant with Lean and Systems Thinking experience. Specialising in change management and transformation projects as well as service improvement and increasing customer satisfaction.
  • Registers Of Scotland
    Seo Registration
    Registers Of Scotland Apr 2015 - Jan 2018
    Glasgow / Edinburgh
    Agile practitioner and project manager who Manages highly regulated diverse teams to maintain the integrity of the land register in Scotland. Enhance and lead overall service delivery and change management programmes by challenging existing processes and procedures and deliver positive change results. Conduct research, analysis and provide accurate reports and business cases, ensuring cost benefit, timely delivery whilst adhering to strict budgets.
  • Scottish Environment Protection Agency
    Service Improvement Consultant
    Scottish Environment Protection Agency Sep 2013 - Apr 2015
    Scotland
    Design Programme of Change and Transformation across operational contact areas, including service offering across 25 local offices. Implemented Business Plan and transformed existing Business Model, leading to improved service delivery in alignment with corporate and strategic objectives.
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  • Welfare To Work Industry
    Performance Manager And Service Consultant
    Welfare To Work Industry 2012 - 2013
    Scotland
    Executed and managed Governments Welfare to Work Programme, led teams of recruitment specialists, business development managers whilst revising existing processes and procedures. Developed quality framework, including measures that supported a culture of Continuous Improvement.
  • Acca
    Head Of Contact
    Acca Apr 2006 - Jun 2012
    Glasgow
    Provided leadership and strategic management to varied onshore and offshore global teams, with an emphasis on delivering exceptional service and achieving Business Plan and Growth objectives. Developed and executed Business processes that led to improved customer satisfaction at optimal costs, enhanced staff productivity and overall operational efficiency. Reviewed and restructured existing working patterns for flexibility, following successful negotiations with both union and non-union.
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  • First Direct
    Contact Centre / Programme Manager
    First Direct Aug 1997 - Apr 2006
    Leeds And Hamilton
    Responsible for maintaining optimum resource levels across three remote sites, totalling +450 seats, implemented work force management system successfully.Programme managed large scale inbound and outbound transformational change programmes to ensure award winning best in class service was maintained.Trained in Systems Thinking methodology which allows for sustainable Lean Continuous Improvement.
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Lynda Hunter Skills

Call Centers Outsourcing Stakeholder Management Change Management Performance Management Customer Service Management Coaching Team Leadership Team Management Business Process Improvement Project Delivery Service Delivery Customer Experience Process Improvement Business Development Customer Satisfaction Project Management Strategy Operations Management Key Performance Indicators Business Transformation Business Analysis Analysis Employee Engagement Training Delivery Relationship Management Training Quality Assurance Performance Improvement Management Consulting Business Process Program Management Crm Cross Functional Team Leadership Vendor Management Project Planning Leadership It Service Management Team Building Process Management Service Management Account Management Recruiting Public Sector Leadership Development Employee Training Contact Centers Complaint Management Business Process Mapping

Lynda Hunter Education Details

  • Cardonald College
    Cardonald College
  • Grovepark High School
    Grovepark High School

Frequently Asked Questions about Lynda Hunter

What company does Lynda Hunter work for?

Lynda Hunter works for Tsb Bank

What is Lynda Hunter's role at the current company?

Lynda Hunter's current role is Transformation Manager.

What is Lynda Hunter's email address?

Lynda Hunter's email address is ly****@****bal.com

What schools did Lynda Hunter attend?

Lynda Hunter attended Cardonald College, Grovepark High School.

What skills is Lynda Hunter known for?

Lynda Hunter has skills like Call Centers, Outsourcing, Stakeholder Management, Change Management, Performance Management, Customer Service, Management, Coaching, Team Leadership, Team Management, Business Process Improvement, Project Delivery.

Who are Lynda Hunter's colleagues?

Lynda Hunter's colleagues are Jacqui Hunter, Adib Zerzeri, Farouk Ammari.

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