At bibic I have the responsibility to lead, implement and communicate the Vision and Values of the charity and for the strategic development, external relationships and internal management. In conjunction with the Board of Trustees, I lead the process to identify, develop and direct the implementation of strategy and to take overall responsibility for directing the organisation’s activities to achieve this.Plan, develop and implement strategy for strategic, operational management and developments so as to meet agreed organisational objectives and plans within agreed budgets and timescales.Maintain and develop organisational culture, values and reputation in its markets and with all staff, service users, supporters and donors, volunteers, partners and regulatory/official bodies.To lead on communications activities, as the public face of bibic, both within the charity, and in the wider community, to ensure a high and positive profile.To identify trends and initiatives that impact on the charity and its services and to bring them to the Board.To develop partnerships with statutory, voluntary, commercial, community and other organisations.Develop and manage income generation budgets in association with the Head of Fundraising and Communications.

The core services OTR provides are located in Bath & North East Somerset but in recent times the organisation has broadened its geographical influence. OTR works in partnership with a range of other voluntary and statutory stakeholders to develop information, advice and counselling services for children and young people. As the Director I have overall responsibility for ensuring a range of universal and targeted services which include Advocacy – Shout Out Service , Domestic Violence and Abuse Project, Listening Support and Counselling Services, Participation Projects and Young Parents Project are delivered to children and young people. The services are delivered by a team of paid staff and a volunteer base including a team of professionally qualified Counsellors and Information Support Workers. . As Director, other responsibilities include the transition from activities funded through grants to more activities funded through commercial operations, increasing and diversifying the organisation’s income streams. Business development to include;• Proactively identify and develop new relationships and partnership opportunities to achieve sustainable income streams for OTR • Identify new and improved ways of generating income from publications, training and events, including sponsorship opportunities.• Oversee the creation and development of new ideas for projects leading to greater financial sustainability, both building on learning and experience from within OTR and responding to opportunities outside.• Write and develop bids, tenders, applications and proposals for new work• Put proportionate and appropriate business processes in place to enable assessment of the viability of new business propositions

The role reports to the Board and is the strategic and operational management of the entire organisation delivering an end to end service provision across the city of Newport and surrounding areasThe primary focus within the first 90 days was to conduct an organisation risk management audit to design an ‘end to end’ organisational restructure of the service to meet contract requirements and Board agreement.Secure existing funding streams and establish effective strategic and operational business plans to deliver service sustainability in the longer term.Updating and overhaul of client accommodation adding an improved provision for the emergency temporary accommodation of clients fleeing domestic abuse. Lead on the effective financial resource management and strategic change in budgetary control and implementation to include income generation and facilitate service provision and growth of 50% in two years.Review and update governance structures and processes to ensure full accountability and responsibility to the Board and the services Women’s Aid deliver. Driving the design and refurbishment of working environment including new IT systems, redesign and implementation of policies and procedures fit for purpose.Aligning our Marketing and P.R. strategy to service provision that ensures we have clarity and messaging that will promote best practice and ensure our services are utilised within the community. People management – delivering a consistent people and human resource management focused service supported by good people policies, procedures and support. Successfully managed and end employment tribunal with a positive outcome for the service. Responsible for the Health and safety audit and associated action plan. Successfully awarded a 4 year tender fostering collaborative working with Barnardo’s, a National Charity to both deliver and enhance service delivery which aligns to our strategy of delivering more for less.

Strategic management responsibility for development and delivery of a portfolio of services across the city. Direct line management responsibility for recruitment and selection, staff development, supervision and appraisal of twenty-one full-time and thirty-six part-time staff. Management of internal and external contracts with voluntary and statutory agencies. Financial resource management and income generation including capital and revenue grants for service development. Quality assurance and monitoring against performance targets, outputs and outcomes.

Management of the Youth Justice Board programme to tackle Youth crime and antisocial behaviour. Staff recruitment supervision and ongoing development. Manage the data collection, interpretation and performance management for the preventions projects within Bristol’s Youth Offending Team(YOT), Manage and develop the Mentoring scheme for both the Preventions projects and Statutory projects within the Youth Offending Team. Lead on the integration of statutory Youth provision within the preventions programme.Manage the Youth Inclusion Project the associate project budget, recruit, support and develop staff and volunteers. Produce project annual business plans and reviews. Network and publicise the project. Produce monitoring reports for funder’s and management committee. Liaise with statutory and voluntary partners to develop and maintain effective links to achieve action plan objectives.

Provide project and programme consultancy and support to youth crime projects that were under performing across the Midlands and the South West. Involving identification of problems and aligning suitable achievable solutions, including the performance management of staff.As Project Manager, initiate and managed from inception the development of a youth inclusion programme in Cardiff, which included all HR functions from recruitment to on-going support and development. This project became the focus of a documentary produced by channel 4 about the solutions to youth crime. I received Home Office recognition for my contribution to the services of youth crime prevention as a result of the work I initiated and the results it produced. Secured a partnership with private business to support with funding and resources.

Management and operation of a supported housing scheme for young people leaving the Local authority care system. Design and implementation and successful funding for a young families’ scheme supporting vulnerable young parents in accommodation. This included negotiating the funding with the National Assembly and service level agreement with the Local Authority and Housing Association. Designed implemented and accessed funding for a one-stop shop for young people to access information and support. Negotiated the delivery of the Local Authority aftercare services for young people, which included the successful management of secondments for a number of staff. I also developed a proposal for a young families scheme.

Provide Youth service provision across the Gwent Valleys delivering programmes to encourage young people to engage in employment. Targeted work with children who were either excluded from school or who were non attenders for a variety of reasons, they could be young carers or socially excluded for other reasons such as bullying

Co-ordination of Police traffic section for both motorway patrol vehicles and pursuits of offenders, input and data search on police national computer. Operating 999 calls to Police and co-ordinating response.

Embraced the fundamentals of communication, team work, planning and how good organisation skills and people management can contriburte to the delivery of services across multi-site worldwide locations.