Lynda Waldron Email & Phone Number

Farmington Hills, Michigan, United States

Farmington Hills, Michigan, United States

205 N. East Ave Jackson

Leveraging strong experience in developing high-performing teams throughout my career, I joined Henry Ford Allegiance Health and made an immediate impact on its organizational performance.In this role, I lead and upgrade training and development processes of volunteer staff to drive productivity and ensure attainment of business goals. In addition, I enhance volunteer engagement by streamlining viable learning strategies and strengthening relationships. Furthermore, I maintain a positive partnership with Volunteer Board and Volunteer Services to continually improve the hospital volunteer program and development of members.• Reduced performance gap and underperformance by 100% by focusing on high team morale, cultivating a learning-driven environment, and encouraging professional development among volunteers.• Launched learning initiatives that boosted productivity and profitability - resulted in a reduction in excess inventory and shrinkage.• Collaborated with the Finance Department and buyers to develop a budget, which resulted in increased revenue flow and high ROI.• Oversaw the successful transition of a volunteer-operated shop into a staff-operated shop.• Instrumental in pulling the shop out of $900K in debt to the hospital in first five years of tenure.

Lansing, Michigan, United States

Recognized by management for superior communication, talent acquisition, and strategic planning skills, I advanced to supervisor of the Volunteer Resource Center.In this role, I directed hiring, training, and retention processes impacting 400 volunteers; two full-time staff; four AmeriCorps members; and volunteer staff aids across three remote locations within the Great Lakes Blood Region. I utilized organization strategy and future capability needs to build effective recruitment and training strategies for volunteers that fulfill corporate objectives. In addition, I supported the transportation of blood products to hospitals throughout the State of Michigan.• Streamlined learning initiatives that ensured continuous development of volunteers to maximize performance and efficiency.• Improved design of learning program by centralizing work culture, business expectations, and development needs.• Increased staff retention by building a learning-driven environment and initiating volunteer appreciation events across five key areas.• Instrumental in growing volunteer base across Great Lakes Region by 30%.

Jackson, Michigan, United States

Searching for the next progressive step in my career and utilizing staff training experience from Verizon Wireless and Alltel Wireless, I attained employment with American Red Cross Great Lakes Blood Region.In this role, I oversaw administrative and promotional strategies for the American Red Cross South Central Michigan Chapter to strengthen community relations and engagement. In addition, I directed the design, marketing, sales, and delivery of health and safety courses to ensure high quality and compliance with Red Cross standards. Furthermore, I analyzed volunteer needs within the department to formulate staffing strategies and optimize performance.• Maximized accessibility of health and safety courses for community members by adopting a blended learning format.• Consistently achieved business and revenue targets by motivating staff and utilizing tools to track courses, trainers, and products.• Secured open lines of communication to promote transparency and guaranteed accessibility of learning and development materials.• Certified volunteer trainers and led end-to-end recruitment, training, and onboarding procedures.

Leveraging my experience from Alltel Wireless, where I advanced through numerous roles of increased scope and accountability, I joined the team at Verizon Wireless.In this role, I served as lead trainer for retained Alltel markets and delivered support to 7 store managers and 68 wireless consultants. In addition, I developed and evaluated classroom-based training and development programs to maintain alignment with ever-changing business conditions.• Defined and achieved training benchmarks by completing on-site visits and evaluating program effectiveness.• Collaborated with programming staff to digitalize the learning program for a blended and improved user experience.• Enhanced organization-wide performance by optimizing productivity of team through training methods and materials – Training Department ranked 4th among U.S. conglomerates.

Bachelor Of Arts - Ba, Organizational Management, 3.7

Certification, E-Learning Instructional Design

Bachelor Of Arts, Organizational Management