Lynde Tan Icf-Acc Certified Coach Email & Phone Number

Singapore

• Operation Management and all rounded oversight of Airport Operations functions• Ensure UA core principles are delivered to passengers enhancing their travelling experience• Greet and meet all VIPs and providing them with the premium services in their check-in/arrival • Co-ordinate and ensure Premium Lounge Services are provided for VIPs• Lead and ensure daily operation for both arrival and departure performance (on time performance)• Resource planning when necessary for flight interruption such as delay or unforeseen circumstance, re-booking of flight and/or hotel reservation, handles customers’ questions and service irregularities• Ensure and co-ordinate with Airport Authority, Government Departments and Border Agencies• Ensure all partnering vendors complied with operational, safety, security and regulatory requirements• Collaboration with vendors to ensure smooth customers handling for lobby and gate services, baggage services, international and arrivals transfer, cargo operations, ramp• Collaborate with the catering and cleaning vendors in preparation for the flight are met up to standard

Singapore

• Inspire the coaches/students to unlock and maximize their potential through a thought-provoking and creative process• Uplifting the coachees/students to unlock their fullest potential, creativity and productivity• Improving the life changing area in their work and life

Hong Kong

• Pioneered and facilitated the Cabin Quality Specialists (CQS) training• Developed the SOP Cabin Maintenance Report and Manual (CDRM)• Meeting with vendors to discuss service failure and the resolution to it• Conducted safety and defects audits• Outreach to cabin crew through training and roadshows to align CQS goals

Hong Kong

• Responsible and incharged of inflight management, cabin crew performance, grooming and safety. Enthusiastic Professional with excellent customer service skill• Conduct dependability to achieve a consistent and superior level of customer experience• Ensured the cabin crew received the support and guidance through coaching, counselling and when necessary taking correction action, to deliver superior inflight service resulting in customer satisfaction• Collaboration with Flight Operations, Airport Services, Catering to meet the KPI, On Time Performance

Hong Kong

• Lead the team in either First Class or Business Class• Provided excellent service and ensured my passengers were well looked after• Supported my set crew and worked together as a team• Deputized Inflight Service Manager

Hong Kong

Jul 1991 – Jan 1997Assisted in spearheading the Crew Resources Management, a communication project, causing the mandate for Cockpit Crew and Flight Attendants to attend annually which is required by the Civil Aviation Department. CX has been reputed for its flight safety.

Hong Kong

• Lead a team of cabin crew in Economy Class • In-charged of Economy Class service

Hong Kong

• Trained to serve in First Class cabin

Hong Kong

• Trained to serve in Economy Class

Singapore

• Assisted the Resident Architect and Engineers in former Treasury Building (now known as AXA Building) project• Administrating the operation of the site office, multi-tasking day-to-day matters• Coordinating between HQ, Ministry of Trade and Contractors

Singapore

• Assisted the Resident Architect and Engineers in Monetary Authority of Singapore Building (MAS) project• Ran the operation of the site office and general support• Coordination between HQ, Ministry of Finance and the contractors

Singapore

• Provided secretarial support to a pool of Architects, Interior Designers and Engineers;• Assisted in various projects, notably the YMCA and the Singapore Island Country Club.

Certified Coach Skills (Career Coaching) Program

Advance Certificate In Training And Assessment

Wsq Diploma In Leadership And People Management

Foundation Degree, Marketing/Marketing Management, General

Acsth, Coaching, Acsth

Education record