Lyndon Adanich Email & Phone Number

- Established a new role focusing on fraud detection, resulting in a significant decrease in bad debt and increased profitability across a portfolio of 10 communities in Chicago.- Developed and implemented innovative fraud detection techniques in the application process, identifying fraudulent income, IDs, and systems being used.- Trained a team of 4 on fraud detection methods, and hosted company wide training sessions on identifying and mitigating application fraud.- Created a comprehensive list of websites, systems, and groups frequently related to application fraud.- Actively attended conferences and collaborated with vendors to explore new software solutions aimed atenhancing portfolio operations and fraud detection capabilities.

Evanston, Illinois, United States

- Oversaw four properties, ensuring zero delinquency across three, by implementing rigorous credit evaluations and tenant screening processes.- Coordinated 30 move-ins in a single day, maintaining operational efficiency and high tenant satisfaction through detailed planning and execution.- Managed maintenance staff, ensuring timely project completion and operational efficiency, reducing potential risks to the property.- Conducted regular risk assessments and implemented control guidelines to ensure compliance with company policies and regulations were followed.- Analyzed financial data to identify market trends, informing strategic decisions to enhance property performance and moderate risks.

Chicago, Illinois, United States

- Successfully leased apartments in a high-rise complex of 1,100+ units, expertly connecting prospective residents with tailored living solutions.- Increased occupancy rates from 90% to 95%, while being the top leasing agent driving in the top leases.- Proactively addressed tenant complaints, ensuring a positive resident experience and maintaining high satisfaction within the community.

Downers Grove, Illinois, United States

- Organized resident contests and managed diverse social media platforms, resulting in a significant boost in leasing traffic through targeted campaigns and exclusive promotions.- Drove B2B sales in marketing and advertising for Bristol Club Apartments and producing partnerships with key local businesses.- Processed building service requests with precision, ensuring updated tenant information, researching invoices, and addressing complaints, leading to enhanced operational efficiency and client satisfaction.- Coordinated apartment make-ready process, proficiently leasing to prospective residents and managing the sales process from start to finish.

Parma, Ohio, United States

- Elevated the leasing experience by personally welcoming and guiding prospective residents through property tours, emphasizing unique features and amenities.- Demonstrated sales prowess by effectively qualifying potential residents and seamlessly closing deals through the acquisition of rental applications and deposits.- Expertly managed the leasing process, from detailed apartment showings to accurate preparation of leasing agreements and thorough resident screenings.- Distinguished proficiency in leveraging Brookfield Properties' proprietary online tools, coupled with a proactive approach in identifying and implementing efficiency enhancements for optimal productivity.

Solon, Ohio, United States

- Expertly guided guests worldwide through Marriott bookings, upselling premium accommodations for an enhanced stay.- Ensured exceptional customer satisfaction by addressing inquiries, personalizing bookings, and optimizing upsell opportunities.- Managed reservations with precision, maximizing upselling potential through efficient handling of bookings, cancellations, and modifications.- Orchestrated enticing group rates and curated exclusive experiences for weddings and groups, contributing to upsell success.- Proactively promoted premium room upgrades and packages, consistently elevating guest experiences and driving sales growth.