Lyndon Duke Email & Phone Number

City Of Bristol, England, United Kingdom

Bristol, United Kingdom

• Provide user / system support for all existing IT tools (In house bespoke back office software, Customers and Carriers front office software)• Share best practices with global colleagues in the IT community.• Coordinate urgent actions in connection with Corporate team, providing UAT, feedback and development assistance.• Propose and develop IT tool evolutions with business teams while taking into account business development and increases in administrative productivity and adhere… Show more • Provide user / system support for all existing IT tools (In house bespoke back office software, Customers and Carriers front office software)• Share best practices with global colleagues in the IT community.• Coordinate urgent actions in connection with Corporate team, providing UAT, feedback and development assistance.• Propose and develop IT tool evolutions with business teams while taking into account business development and increases in administrative productivity and adhere to any legal constraints• Provide and secure user access to tools, and ensure that the right profiles are assigned to the right people• Liaising with stakeholders throughout the business globally daily to maintain alignment in the UK.• Ensure proper and full utilisation of IT tools with an appropriate level of skill : evaluate skill levels, organise and / or provide training if needed• Handle responsibility for roll-out : new customers, new functionality, new tools, new agency etc Show less

Bristol, United Kingdom

• Line manager to both PDI and Third-Party Transport teams, plus a Customer Service Coordinator within GEFCO UK’s Finished Vehicle Logistics site at Royal Portbury Docks in Bristol.• Ensuring customer’s requests regarding vehicle preparation and end user delivery are handled by the team in a timely manner, within SLA agreements.• Point of escalation for the team on site & customers alike.• Carry out reviews with, and provide feedback to suppliers used by the team (transport… Show more • Line manager to both PDI and Third-Party Transport teams, plus a Customer Service Coordinator within GEFCO UK’s Finished Vehicle Logistics site at Royal Portbury Docks in Bristol.• Ensuring customer’s requests regarding vehicle preparation and end user delivery are handled by the team in a timely manner, within SLA agreements.• Point of escalation for the team on site & customers alike.• Carry out reviews with, and provide feedback to suppliers used by the team (transport companies etc.)• Setting and monitoring department targets / KPI’s, ensure department performance is assessed regularly.• Identify ways to push the department forward and further improve upon the service we already offer with a customer centric approach.• Hold regular team meetings – MTQ’s to ensure all information is communicated to staff, plus identify potential issues within the team / business.• Monitor the departments profitability and identify cost saving opportunities where possible. Show less

Bristol, United Kingdom

● Responsible for the day to day running of a high volume, high pressure rental station within one of the UK's top 10 airports.● Managing cash within the station, deposits & rental payments, petty cash.● Monitoring & ensuring Fleet is operating to utilization targets, by liaising with the fleet department throughout the day. ● Communicating with the outsourced vehicle cleaning provider daily to ensure all vehicles are upto the standards the customer deserves, providing feedback &… Show more ● Responsible for the day to day running of a high volume, high pressure rental station within one of the UK's top 10 airports.● Managing cash within the station, deposits & rental payments, petty cash.● Monitoring & ensuring Fleet is operating to utilization targets, by liaising with the fleet department throughout the day. ● Communicating with the outsourced vehicle cleaning provider daily to ensure all vehicles are upto the standards the customer deserves, providing feedback & auditing regularly.● Ensure all corporate customers are handled according to their SLA contract terms.● Monitor & coach all staff with regards to BVRLA standards & approved sales techniques.● Customers queries & complaints handled within a timely manner, conducting thorough investigations into each claim & being entirely impartial.● Increase profitability within the business by constantly pushing the customer experience. Show less

Bristol, United Kingdom

● Responsible for the turn around of the brand within the airport from a customer perspective.● Increased customer satisfaction rating through NPS (Net promoter score) from average 15% to ~45% per month, based on daily surveys completed by clients.● Improved customer journey throughout the entire stage, booking, pickup, vehicle, return.● Pushed for refurbishment to enhance customer experience during peak times.● Electronic queuing system installed & waiting area fitted●… Show more ● Responsible for the turn around of the brand within the airport from a customer perspective.● Increased customer satisfaction rating through NPS (Net promoter score) from average 15% to ~45% per month, based on daily surveys completed by clients.● Improved customer journey throughout the entire stage, booking, pickup, vehicle, return.● Pushed for refurbishment to enhance customer experience during peak times.● Electronic queuing system installed & waiting area fitted● Responded to customer queries within SLA contract terms, ensuring no stone unturned and customer was satisfied with the outcome. Show less

Bristol, United Kingdom

Cribbs Causeway, Bristol

● Line manager to the sales team, Duty manager.● Business to business sales / account management● Store performance report monitoring, spreadsheets, databases on a daily basis.● Creating trackers for the region and monitoring the data, reporting to head office.● Performance Management, Profit Protection, Store opening and closing, cash handling,key holding, Sales floor management, Recruitment● Merchandising, Planograms, Monthly promotional installation management.●… Show more ● Line manager to the sales team, Duty manager.● Business to business sales / account management● Store performance report monitoring, spreadsheets, databases on a daily basis.● Creating trackers for the region and monitoring the data, reporting to head office.● Performance Management, Profit Protection, Store opening and closing, cash handling,key holding, Sales floor management, Recruitment● Merchandising, Planograms, Monthly promotional installation management.● Hand selected and succeeded into a Management Development Programme.● Marketing, events and PR on secondment when required.● Supervised ‘Evolution’ store turnaround programme. Show less

• Started work part time as a stock operative and Saturday work.• Worked my way into full time employment with the company through determination and enthusiasm.• Developed my sales skills further and gained a lot of confidence dealing with people face to face.• Worked with all the electrical side of things, Stereo fitting, Automotive Wiring etc. I was used in any department of the store due to my keen ability to learn and progress.• Started to take an interest in the operational… Show more • Started work part time as a stock operative and Saturday work.• Worked my way into full time employment with the company through determination and enthusiasm.• Developed my sales skills further and gained a lot of confidence dealing with people face to face.• Worked with all the electrical side of things, Stereo fitting, Automotive Wiring etc. I was used in any department of the store due to my keen ability to learn and progress.• Started to take an interest in the operational side, targets, budgets etc. Show less