Maintain quality for all Content Moderators under the content policy and ensuring adherence to quality standards.

Conduct thorough media analysis on videos to identify and flag various forms of restricted content, including adult content and violent/graphical imagery.Adhere to company guidelines and incorporate regulatory recommendations in the review process.Apply updated guidelines and regulations swiftly to maintain a safe and appropriate user experience.

I resolve customers enquiries and issues.

Review customer complaints/disputes about unauthorized account activity, assessing account data, customer profiles, statements and documentation; lifting or placing limitations as needed to minimize risk to all stakeholders.Verify transactions and account integrity via customer contact; reviewing all relevant data risk indicators for predication of fraud, preventing potential fraud and restricting the use of stolen financials.Manage performance to exceed department KPIs; receiving several awards for performance and committing to Over Time.Conduct team building exercises for weekly huddles.

Serve US and Canada Market. Verified and resolve customer complaints through calls; assisting with account setup, password resetting, verification of user, answering inquiries and filling disputes per their request.Respond to customer emails with First Contact Resolution, providing an excellent experience; keeping note for Spam and Phishing Emails.Maintained an efficient workflow to receive awards for Best Customer Satisfaction.

Serve the Malaysian and Singaporean market , escalating issues appropriately for higher authority to be adjudicated, supporting travel agents remotely by chat, email and calls; Achieving maximum results of department KPIs annually. Provide assistance during trade fairs for Special Airline Fares for a promotion period.• Liaise with Airlines on synchronization of reservation and ticketing issues pertaining to Galileo Booking File. Assist the Stephanini tech team from our Regional Helpdesk that services our APAC clients.Lead development of Galileo Airline Ticketing Refund Manual and Helpdesk Support webinars for; training new travel agents on utilizing Galileo GDS for flight, hotel, car and airline reservations.