Lynette Cummins Email & Phone Number

Waukesha WI

Customer Service Representative

Process clients transactional and service needsAid in training new hiresOperate as a financial advisorProvide client information to their bankers for possible opportunities and insight to our clients needsEffectively refer to other lines of businessAssess client needsAdapt and assist others during times of changeContinued training in applicable.

Assist customers in call center with banking inquires. Problem resolutions, including fee reversal, and deposit and transfer transactions, Assisted in establishing on-line banking services and bank-by phone services. Cross selling of additional bank products and services.

Balancing of food and beverage outlets including front desk and retail outlets. Process and input of reports: room occupancy, credit cards, room charges, comps, coupons and payroll. Completion of cash report, listing individual cashier's drops and outlets worked. Research and possible resolution of any large dollar variances.

Manage all aspects related to teller line and its staff Establishing and monitoring of individual performance goals for tellers Effective cash management within established branch guidelines Ensure compliance with all issues related to internal and external audits Balancing of all general ledgers on weekly, monthly and quarterly auditsConsistent and.

Fill in when short handed in various areas throughout; retail, food & beverage Greet and seat customers take drink orders Supervise buss people and food servers to ensure prompt courteous attention for patrons Change of all menus with correct daily specials Break cashiers, tender guest checks

Daily balancing of cash bank Deposit funds used to settle guest checks Accurate processing of guest checks to proper tender type; Comp, Room Charges, Credit Cards and Cash Posting and daily payout of servers tips Effective performance in all food and beverage outlets Relieve cashiers for breaks or end of shift 10 key by touch Verify numerous cash buys from.

10 key by-touch Cash handling Tender guest checks Customer Service Training of several co-workers Posting and payout of charge tip