Lynette Freeman Email and Phone Number

Managed inbound and outbound customer service calls with a focus on resolving issues, providing product information, and ensuring a high level of customer satisfaction at CTDI.• Maintained detailed records of customer interactions, transactions, and feedback, utilizing CRM software to track and report on customer service metrics.• Collaborated with cross-functional teams to address customer concerns, facilitate problem-solving, and implement solutions that enhanced the overall customer experience.• Assisted customers with technical support inquiries, guiding them through troubleshooting procedures for various electronic devices and services provided by CTDI.• Processed customer orders, returns, and exchanges with accuracy and efficiency, ensuring compliance with company policies and customer expectations.• Contributed to the development and improvement of customer service protocols and procedures, participating in training sessions to stay updated on product knowledge and service techniques.• Demonstrated excellent communication skills and a strong customer-oriented approach, leading to a consistent record of achieving customer service targets and maintaining high satisfaction ratings.

Provided exceptional customer support to clients by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction at 4Consulting, Inc.• Managed a high volume of inbound and outbound calls with efficiency and courtesy, ensuring timely resolution of customer concerns.• Utilized CRM software to document customer interactions, track service issues, and coordinate problem-solving efforts with cross-functional teams.• Developed and maintained strong product knowledge to offer accurate assistance and promote additional services to enhance customer experience.• Collaborated with the customer service team to meet daily performance targets and contribute to the continuous improvement of service protocols.• Handled sensitive information with discretion and in compliance with company policies and data protection regulations.• Assisted in the creation and updating of customer service scripts and guidelines to improve response times and quality of support.• Participated in regular training sessions to stay updated on product changes and new customer service techniques