Handle in-bound calls to assist customer’s filling insurance claim. Check status of a claim and provide assistant navigating website to upload necessary documents.

Conduct clinical trials. Responsible to screen, enroll and follow study subjects ensuring protocol and regulatory compliance. Always ensured of doctor’s availability to perform each visit.• Preparation of source documents, charts and logs to keep up with visits• Performs pre-screening visit, scheduled visits, follow up calls• Scheduled /follow up DEXA, mammogram and transvaginal ultrasounds through MRI facility• Perform phlebotomist, PK samples, processing and preparation of blood for shipping. Dropped of packages at UPS or Fedex locations. Performed V/S collection, EKG’s & upload EKG’s to portal. Followed up with sample results.• Ensured kits and visit source documents were ready in advance prior each visit.• Reviewed e-Diary compliance and follow up calls as needed. Also performed administration of questioners.• Contacted patient’s prior visit as reminder of IP being require at visit.• Assisted PI and Sub-I with physical exam, PAP Smears and Biopsy.• In charge of ordering study supplies, dry ice for samples.• Maintains EDC data/Complete Source documents/CRF/Data Entry• Consent patients with must recent ICF• Paid patients via Clincard website.

Responsible for developing long-term relationship with new and existing customers. Responsible for managing and collection all the outstanding accounts.• Set up payment arrangement• Pre-pair mechanical repair sheet for customer• In charge of doing the closing per each sale• Follow up with insurance claim

In charge of order support department. In charge of making corrections in customer’s order. Making sure customers are satisfied with the quality of the product. • Escalations - Manage and resolve important complains related to orders, report resolution updates to production manager• REDO Specialist/Data Entry - Evaluate all incoming REDO's for cause. Once evaluated enter the order into the fast five system. Handle order to production. QA each order before handling order back to fulfillment and shipping department• Miss-Shipments - Locate orders that were processed under the incorrect store information• Expedites - Processing orders as soon as possible per customer's request• Handled Inbound/Outbound Calls

Processed payments via phone for Boost Mobile, AT&T and T-Mobile.