Lynette Gray Email & Phone Number

Tallahassee, Florida, United States

Tallahassee, Florida, United States

Internally promoted from RSII to a RSIII within first year, I am now primarily responsible for maintaining both Bankruptcy Caseload using the CRM system as well as Collection Case Management workload using Suntax. As a RSIII, we are contacting taxpayers on a routine basis to resolve outstanding tax liabilities as well as updating tax account closures.

2450 Shumard Oak Blvd, Tallahassee FL 32311

Collaborates with Department of Revenue Business Process Units to assist with process improvements and/or system enhancements, user implementation as well as new initiatives. Also maintains, coordinates and deploys system permissions for all internal and external hires based on employee's mapped position title and position number. Maintains Cherwell.

Tallahassee, Florida Area

Initially hired on for GTA Tax Specialist representative, I was quickly offered and accepted a position in Receivables Management, Bankruptcy unit in February. We play a key role in collecting and distributing revenue to state agencies, cities, counties and school districts. The Bankruptcy Unit Program assists the Department of Revenue to secure funds.

Paypal, Omaha Nebraska

Research and analyze consumer accounts to identify negative buyer and/or seller behavior trends relating to fraud or abuse to prevent both consumer or PayPal financial loss. Compile detailed transactional information history and merchant policy to build a written rebuttal response in response to chargeback for Visa, Mastercard, Amex, Discover and Star.

12312 Port Grace Boulevard, La Vista, NE 68128

Review and analyze accounts for fraud, abuse or potential loss trends. De-escalate difficult telephone contacts and provide necessary education or alternative business practices to maintain a successful business relationship. Maintain ownership of situation by conducting any required troubleshooting, inter-departmental escalation and/or follow-up necessary.

Field inbound phone contacts within Merchant Solutions accounts.Assist merchant with various account issues including password changes, account balance, daily sales activity, payment processing, payment disputes, payment chargebacks, product integrations, fraud management as well as protections available. Provide education to merchant in a proactive manner.

Assist inbound consumer contacts with various account issues in a "one stop shop" approach. Contacts may include assistance with general account issues, buyer disputes, password, debit card, account closure, account security or takeover and protections available.

Omaha Works, 120 & I St Omaha, NE

Primarily manufacturingWiring and assembly of broadband cabinets. Started as AT&T, transitioned to Lucent Technologies and then Avaya. Plant closed, took voluntary buy-out in 2001.

Omaha, NE

Assist customers with requests, special orders, giftwrap and merchandise checkout including making change, processing credit card sales and returns. Maintain stock and incoming merchandise. Count drawers for nightly deposit. Maintain cleanliness of store including stockroom, shelving, and carpets. Top sales performer week over week for 6 months in a row.

Education record

Education record