Lynette Jordan Email & Phone Number

Greater New York City Area

• Managed the Partner Activations team responsible for training, on-boarding, and activating over six thousand new restaurants annually on the GrubHub and Seamless websites• Developed new on-boarding protocol and materials for restaurant clients to increase productivity, reduce training times, and minimize client error• Responsible for 39% annual increase in new restaurant activations from 2013 to 2014• Led all post-merger New York Operations integration efforts• Collaborated with Sales team and Chicago Operations to align and pursue goals• Created and administered reports to track productivity and progress toward company goals• Researched and implemented new Salesforce reporting tool; collaborated with Information Technology to train department heads on new tool structure• Constructed quality assurance programs to assess the onboarding experience• Member of the Operations department's on-call rotation tasked with representing Operations and collaborating with IT during site emergencies

Greater New York City Area

• Supervised two teams located in New York and Salt Lake City• Created, maintained, and approved weekly new menu & menu revision priorities• Responsible for quality assurance of menu database • Collaborated with Salt Lake City Team Leads on best practices and successfully achievingthe weekly priority• Managed strategic planning and evaluation of team productivity• Assisted Information Technology with maintenance and development of menu database • Collaborated with Operations team management to assess site sustainability • Trained new hires and customer service representatives • Created and developed training materials to ensure team’s continued educationand improvement

Greater New York City Area

• Entered, maintained, and supported menus on the Seamless website• Performed menu inquiries to facilitate menu production• Responsible for processing incoming calls and emails related to menu inquiries

Greater New York City Area

• Responsible for high volume of calls• Registered and supported the needs of visitors• Processed staffing requests from clients• Supported the recruitment process of new staff members• Organized and distributed packets for open houses/orientations• Filed and faxed weekly expense reports

Greater New York City Area

• Processed catering phone orders • Adjusted catering orders for billing• Performed phone inquiries with clients• Scanned and filed paperwork

Greater New York City Area

• Assisted agency coordinator with special events • Generated and supported agency correspondence• Organized files, mailings, and paperwork• Data entry of confidential information

Greater New York City Area

• Entered confidential medical information for the CDC • Maintained data for performance based contracts • Prepared monthly statistical reports for four programs • Prepared weekly reports on clients• Updated program paperwork for staff• Formally document errors of field staff for quality assurance• Liaison to the testing laboratories • Assisted Director of Research and Evaluation in program evaluation