● Promptly and courteously answer incoming customer calls.● Interface directly with customers via phone, email or social tools.● Prepare for customer inquiries by studying products, services, and customer service processes.● Research and resolve all customer inquiries and complaints to ensure customer retention and satisfaction.● Help customers adjust information regarding their orders and account. This includes providing product information and suggestions.● Respond to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.● Enter/document inquiries and responses in customers’ accounts.● Improve quality of service by recommending improved processes; identifying new product and service applications.● Provide returns and warranty information, as needed.● Maintain constant communication with customer through email and phone conversations.● Upload and adjust online orders. Ensure fulfillment by following up on order turnaround and back orders.● Update and charge credit card info as needed.● Participate in training and team building exercises developed by Management.● Department / Team Support● Help maintain systems for Customer Experience Department by reporting system issues to direct supervisor. ● Perform operational tasks associated with order tracking and fulfillment, refund assistance and processing of credits and gift cards.

Set up and maintain accountsKeep up a weekly contact with business ownersAnswer phone calls/emails for customer accountsData entryAssign tasks to techniciansTask Manager / CRM / EXCEL /ZOHOFind solutions and detour clients from canceling accounts Obtained employee of the Month Twice for outstanding performance

Sales Renewals/New Service plans Responsible for communicating through outlookPhone app trouble shootingProcessed warranty for current clientsProvided Online Chat/ Live Chat / Web site assistanceResponsible for light technical assistance with vehicle security SageCRMAdvanced Excel knowledge

Responsible for handling large amounts of inbound and outbound calls to clients dailyProvided front Desk CoverageCRMOutlook/ Mail MergeConducted interview intake process for new clients Responsible for conducting sales upgrades to membershipAssisted clients with navigating online account updates

Provided strong project support in MSDS processing and obtainment, which entailed data analysis and internet research. Consistently completed assigned workloads within quality standards (time and accuracy).Knowledge of OSHA and EPA RegulationResearch for Regulatory and Classification of Hazardous Materials Performed routine quality review of team output to ensure accuracy.Designated team trainer on applications and processes. Responsible for mentoring new team members and cross-training other departments in special projects.Assisted the Call Center in taking inbound calls and directing them to appropriate service departments.Strongly demonstrated the ability to work well within the department and in cross-functional teams. Named as one of the company’s All-Star Team member for outstanding contribution in the area of team-building as nominated by peers and voted by management-employee committee.