Lynette Roth Email & Phone Number

Works in a software development team to write business and system requirements and use cases, test new software products, and write release documentation. Provides technology training and help desk support to system users. Manages technology relationships with external vendors and business partners.

• Guided client banks and credit unions through a system migration from a mainframe application to a web-based, back-office dispute resolution system.• Assisted in providing post-migration support and in documenting and resolving post-migration problems.• Coordinated project team meetings attended by all impacted project teams, including database configuration, system support, product, client management, and system users.• Created senior management dashboard reporting (using Business Object’s Xcelsius) for the project.• Determined and documented project plan, project schedule, and project’s high-level milestones.

Managed the development and release of all technology projects in a small, start-up financial services company. Coordinated development efforts between internal software developers, external software development contractors, and external vendor partners. Managed and documented project meetings and wrote all system requirements. Quality assurance tested all releases and coordinated end-user testing. Wrote clear end-user release documentation and provided user training both before and after release. Provided ongoing help desk support.

Managed a data-migration project to send data from a front-end application capture, credit decisioning, and account-setup system to a back-end invoicing and account maintenance system. This project was considered the most important technology project in Key Equipment Finance during the time period.

Managed large technology projects that included internal software developers, internal business team members, off-shore developers, and external business partners such as credit reporting agencies and credit modeling companies. Projects delivered on time. For each project, solicited and documented all business and system rules, participated in database design and system design meetings, performed quality assurance testing, coordinated end-user testing, provided user training, wrote release documentation, provided on-going help desk support, and supported all subsequent enhancement releases.