Lynette Stevens Email & Phone Number

Responsible for developing, implementing and managing a professional internal audit function. Interact and develop system projects with the Information Technology team and user community to gain and maintain a comprehensive understanding of business rules and existing systems.

Reviewed employee personnel actions to ensure standards were met. Conducted on-site quarterly audits of Human Resource Information Solution (HRIS) records to ensure compliance with agency policy, Federal Employment Laws and The Department of Administration Personnel Rules. Wrote agency policies, procedures and guidelines. Overview: Unit Employee of the Year (2013). Meritorious Award Recipient (2014). Worked as sole auditor for 5 months, which included completing timely audits of all personnel actions for 10 complexes and overseeing the agency’s E-Verify process at a 100% compliance rate. Developed distribution schedule to manage excessive workload. Spent numerous hours assisting with personnel file room backlog to bring filing current.

Appointed to lead & supervise subject matter expert teams in conducting on-site operational assessment reviews to ensure compliance with agency policy. In addition, asked to assume the role of Business Auditor to evaluate institution funds and expenditures.Overview: Received Two Team Leadership Awards. Enhanced financial review by creating innovative examination techniques to a systematic auditing methodology.  Implemented plan which included recommendations for improvement to monitor compliance after discovering inappropriate uses of institution funds.  Assigned to various special projects to address and correct unit deficiencies.Other Career Accomplishment: Streamlined and organized part of the background investigations unit hiring process by improving turn-around times from 3 days to 1.5 days.

Appointed to participate in several areas of the system development life cycle for specific projects assigned to the servicearizona.com e-government services program which included writing business specifications & test case scenarios, and conducting user acceptance testing for deployment.Overview: Worked as sole business analyst on thirteen simultaneous projects from commencement to deployment without significant error. Received Recognition Award for efforts.Devised creative approach to organizing the development and preparation of each project.Increased productivity by multitasking and focusing on particulars of each assignment.

Assumed this role while also continuing duties as E-Government Services Program Coordinator. Managed the day to day operations of 3 programs charged with delivering e-government services. Led and tracked progress of cross-functional implementation teams for new project development.E-Government Services Program Coordinator, 2002-2004Assigned to oversee operation of e-government services website servicearizona.com, which included facilitating third party meetings, drafting issue papers for new and existing projects, maintaining performance measurements for strategic planning, providing troubleshooting assistance to customers and training other units on online services offered.Overview: Composed a non-existent procedures manual detailing the step by step process of services offered.

Assisted in preparation & maintenance of personnel documents and files, processed classification action reviews related to re-classing & abolishing positions and provided customer service on employee services and benefits.Overview: Composed a non-existent internal manual detailing the human resources documentation of files process from beginning to end. Other Career Accomplishment: Nominated for Employee of the Quarter

Managed and implemented the operational process of communication and follow-up with clients. Responsible for correspondence and customer service for over 1500 volunteers.Overview: Constructed a follow-up system that streamlined and improved customer response times from 3 months to 1 week. Pioneered an inventory system that enhanced the customer service process.Assembled customer appreciation letters in advance for immediate distribution.Created a database program with ability to track customer information.Contrived a color code system for replenishing on-hand supplies.