Lynette Wilson Email & Phone Number

Austin, Texas, United States

Remote

Flower Mound, Texas

Lewisville, Texas

Down Town Houston Tx

• Process and prepare for closing retail mortgage loans (conventional, government and refinance) under various loan programs and in accordance with policies and procedures• Issue proper disclosures as required by federal regulatory compliance• Review rate lock and point objectives for accuracy• Obtain necessary approvals on overage, underage or waiver of any fees• Establish files and ensure all necessary exhibits for appraisals and credit reports are ordered• Review alternative documentation for accuracy • Order title insurance, flood and tax certificates as well as surveys for the subject property• Review all documents prior to underwriting submission• Review documents for acceptability• Coordinate with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings

Bank of America, Addison, TX Operations Team Manager (2009- 2011)• Managed and directed the workflow of consumer and business credit card associates • Mentored a group of 11 high-potential associates and team leads to prepare them for management positions• Coached, counseled and developed associates to meet and exceed department goals• Developed and implemented the Spirit Committee for Dallas Marketing Operations to focus on associate satisfaction.• Administered Peer Listening/Calibration Sessions with my team to improve overall quality and customer experience• Implemented a series of Executive Listening Sessions to better engage from our business partners, resulting in additional business obtained Treasury Service Advisor-Merrill Lynch (2007 – 2009)Global Client Services Operations-Project Management • Implemented and maintained Corporate Business Account lockboxes• Encrypted client’s CDs containing sensitive company information• Organized and facilitated weekly meetings with our sister sites in Chicago, Atlanta, Boston, and Saint Louis• Created and ran tests on payment remittance couponsClient Escalation Unit -- (2006 - 2007)Online Banking Customer Service and Support • Resolved customer issues and complaints originating from the office of the president• Tracked escalated issues to ensure appropriate resolution received• Provided team coverage and assisted the managers with problem resolution• Resolved escalated issues as related to customer’s online banking concerns• Provided technical support for our online banking customersBank of America- Former Countrywide Customer Service Representative (2004 – 2006)