Lynette Wilson Email & Phone Number

Burr Ridge, Il

• Assisted in preparing and coordinating provider information to / from managed care quality committees and other internal departments and /or external entities.• Exceeded production goals by 99% while maintaining quality.• Maintained credentialing database while tracking all direct provider contract data.• Performed primary and secondary source verifications of credentials according to departmental policy.• Maintained all medical license, Drug Administration and malpractice insurance for physicians and mid-level providers.• Ensured compliance with national standards of quality organizations.• Managed credentialing process for initial appointments and reappointments of medical staff working closely with department chairmen, faculty, and hospital administrators• Coordinate with marketing departments and senior management on new DMPOS applications and coordination of insurance coverage with major health plans

Greater Chicago Area

Office Manager - November 2014 to October 2016• Oversee the daily operations of the network.• Maintain relationships with vendors servicing the network.• Serve as Contract Manager.• Serve as HIPPA Officer.• Worked closely with the board and assisted in areas of budgeting, performance improvement, and compliance as needed• Pay bills and maintain accurate QuickBooks entries for accounts receivable and payable. Produce Monthly P&L Statement and Balance Sheet• Perform online banking duties including Positive Pay and Secure PayExecutive Assistant, CI Coordinator & Credentialing Manager - October 2012 to November 2014• Direct administrative support to the Executive Director and Board• Act as liaison between internal and external customers.• Develop working knowledge of the executive duties• Responsible for provide clerical, reporting and administrative support duties required, must develop• Acts as Clinical Integration Coordinator and educator to OCS practices.• Serves as Credentialing Manager• Attended monthly Medical Executive Committee, Credentials Committee, and Quarterly Medical Staff Meetings with hospital administrators as required.

*Provide children with the essential care and education to be winning learners. *Created an environment that is inspiring, cheering, safe, and adaptive to each individual child’s needs.*Keep records of child’s development and talk about child’s needs with guardians*CPR (infant and child)*Crisis prevention/intervention training

Naperville, Il

*Provide consultative and proactive account management for an assigned group of client through Information analysis, tactical planning and direct customer and consultant/broker engagement.*Identify and pursue up-sell opportunities resulting in over 1million in significant add-on revenue for the region for 2010.*Work collaboratively in retaining and growing revenue through formal presentations, onsite meetings and/or teleconference calls with clients as well as maintain client tracking system that allowed sales teams to analyze ongoing customer revenue and usage.*Serve as a liaison with various functional units internally to maintain the best in class service.*Managed the implementation of various product offerings.*Coordinate and facilitate weekly strategy meetings to increase business development and client support

Oakbrook, Il

*Primary liaison between clients, brokers/consultants and operating units within HFN including customer service, claims and provider relations.*Generate marketing reports and solutions to enhance client support for Group Health and Work Comp business.*Establish and analyze business development opportunities and strategies.*Manage transition of client base from manual to electronic claim processing.*Host customer strategy sessions to gain better understanding of operations and long-term business goals.*Quarterly business reviews with board members and senior management.*Advise clients on appropriate internal procedures and effective techniques for implementing new technology standards.