Lynette Young Email & Phone Number

Bromley, England, United Kingdom

Working with senior leaders and their teams to accelerate digital adoption contributing to the delivery of Bromley's transformation programme. Leading change and innovation initiatives to optimise digital resources.Developing cross council communication and engagement channels to ignite interest in the benefits of digitalisation, transfer knowledge and inform colleagues where they can access digital skills development resources and support.Exploring how new technologies such as AI, RPA can make working and living in Bromley even better.

Thurrock, England, United Kingdom

Senior Project Manager for Leadership and Culture and Strategic Direction Themes.Programme manager for Customer Management Programme.

Led service transformation and project managed operational improvement programme, delivering a programme of related projects designed to optimise the service’s utilisation of resources and maximise business development opportunities.Led embedding of M365 applications including Teams to enable more flexible and remote working across multiple sites for a tri-borough service (London Borough of Hammersmith & Fulham, Royal Borough of Kensington & Chelsea and Westminster City Council)Founding member of Digital Leaders group accelerating digital skills across the Council with a wider aim to support residents' channel shift.Designed TOYS model (what app for what job) now used as a blueprint across both councils’ tech adoption activities.Led implementation of a fully digital case management system integrated with M365 enabling an immediate, smooth transition to full-time remote working maintaining business continuity through the 2020/21 pandemicLed organisational development, employee engagement activities including workforce professional development. Lead recruiter of talent, sustainably resourcing for today and the future.As a member of the Service Management Team, produced and supported delivery of strategies, plans and communication including client relationship and external business development strategiesLed business continuity and resilience planning Diversity and Inclusion Service lead, Wellbeing champion and mental health first aider.Achievements:Successfully designed and delivered a programme enabling diverse pathways into law allowing underrepresented groups including care-leavers to start their career in law.

London, United Kingdom

Leading technology adoption (Microsoft 365) and new ways of working to reduce dependence on consumables and increase agility of the Legal Service.Employee engagement to build and embed a behaviours framework including agile working and self-management.Modelled remote, digital working proof of concept adopted enabling reduction in accommodation requirements and recognition for the Service as exemplars of "hot-desking" and agile working.Modelled non-lawyer managing legal teams piloting a future operating model to remove administration and management from fee earning legal staff. Successfully implemented September 2019 increasing legal resources capacity.Events design and management including management and staff awaydays and corporate presentations

Grays, Essex

In the capacity of PMO I developed, implemented and embedded a project management approach and information management system for Thurrock Council’s Transformation programme. The benefits of which included a stronger mores resilient programme team, improved transparency and trust, easier access to resources and authority for new programmes.By developing and using a blueprint for the transformation programme I helped the team to visualise the overall programme strategy, work to deadlines, monitor progress and confidently report to governance boards.

As an experienced business support manager I led a project team that consistently delivered highest standard achievable Law society Lexcel accreditation, introduced and negotiated client service level agreements and implemented performance metrics for lawyers, structured and managed service budgets, which were previously 50% overspent, keeping them within designated constraints and enabling investment in technology infrastructure and increased efficiency and led IT implementation projects (Digital dictation and Case management System).

Reporting to the Head of Legal Services and building on my existing business support experience I directly contributed to the design of structures and systems, identification of skills and staff and implemented the business processes for a shared legal service which successfully delivered reduced cost and increased legal resources for both councils. More specifically Io Contributed to the design and implementation of a shared management structure creating a significant cost reductiono Implemented a shared case management system enabling standardisation, improved information, resource management and flexible workingo Created a shared office manual containing the new business processes and paving the way for a joined Lexcel accreditationo Restructured budgets to maximise resourceso Initiated and undertook client engagement to manage demand and client satisfaction.Worked with internal suppliers/stakeholders (Facilities, IT, Corporate Finance) to support the effective and efficient running of the service.