Crew claimsCargo claimsH&M claimsContainer claimsP&I

Managed and operated in-house and third-party tankers.

• Leadership: Led a team of 15 call center agents per shift, achieving a 20% increase in overall productivity through effective coaching and motivation strategies.• Technology Proficiency: Trained team members on the effective use of CRM system (Blackbaud CRM), reducing errors in customer data by 15% and improving overall data accuracy.• Adaptability: Successfully managed the transition to a new call center software platform (Campuscall to ContactSPACE), ensuring minimal disruption to operations and providing training to team members to facilitate a smooth transition.

• Regularly assisted colleagues with intricate tasks, including the handling of sensitive personal information.• Successfully mentored new colleagues, resulting in one individual quickly gaining confidence and securing 5 donations within 20 hours.• Provided guidance to new callers by sharing experiences and tips on donation acquisition, and explaining the reasoning behind giving campaigns. This enhanced understanding led to a significant boost in campaign promotion, yielding an additional 1-2 donations every 3 hours.

• Effectively obtained contributions for NTU from graduating students and alumni through trust-building phone calls and email communications.• Demonstrated promotion of giving campaigns, resulting in the acquisition of 15-25 donations within 24-48 hours of telephone outreach.• Conducted cold calling and telemarketing activities, consistently delivering exceptional service and efficiently resolving inquiries.• Possessed an enthusiastic and outgoing demeanor, outstanding listening skills, and a strong aptitude for multitasking.

• Directed the development of ship recycling guidelines compliant with international regulations (Basel Convention, HKC, EU Ship Recycling Regulations, etc.).• Performed regular corporate site inspections and audits to identify potential safety hazards and mitigate risks, resulting in a 30% reduction in workplace incidents and injuries.• Presented decarbonisation strategies, sustainability, and safety initiatives in multiple forums, generating various reports for managers, directors, and diverse stakeholders.• Analyzed research articles and authored papers for the Head of CHSSE on topics such as Energy Outlook 2050, referencing publications from energy majors, such as BP, and classification societies, such as DNV, as well as science-based net-zero targets and shipowners' net-zero emissions positions.• Incorporated ESG principles into corporate daily activities and events.• Promoted the importance of sustainability-linked loans and the use of a reliable fleet decarbonisation tool.• Conducted market research to identify industry trends and best practices relating to environment and sustainability, and incorporated knowledge into the development and improvement of HSSE program, resulting in a 10% improvement in the overall effectiveness of the HSSE program.• Collaborated in a team to conduct research on methanol as an alternative marine fuel, subsequently presenting findings to the HSSE and Sustainability department on how it would aid AET towards IMO 2050 net-zero initiative.

• Successfully launched a new project with skincare giant - Paula's Choice, overseeing logistics operations and implementing Anchanto's Warehouse Management System (WMS).• Coordinated seamless processes from client to end customer, collaborating with third-party logistics partners such as Aramex and NinjaVan for transportation services.• Worked closely with clients to resolve any issues with orders and achieve the targeted daily parcel volume from different eCommerce platforms.• Conducted rigorous quality controls and product checks to ensure no defective items were dispatched to end customers.• Provided mentorship to the newly hired CS supervisor and Logistics Assistant, guiding them in their daily tasks and responsibilities.• Assisted the Sector Lead with various administrative and supportive duties to ensure smooth operations.

• Ensured product presentation by displaying, stacking, and replenishing items on shelves in a presentable and neat manner.• Monitored product expiry dates and shelf lives, ensuring the availability of fresh and quality goods.• Assisted in loading and unloading goods, contributing to efficient stock management.• Maintained a neat and systematic product arrangement, optimizing store organization.• Performed daily housekeeping tasks to uphold cleanliness and hygiene standards.• Provided customers with prompt, helpful, and courteous service to enhance their shopping experience.

• Managed daily operations, including cashiering and kitchen duties, ensuring smooth service delivery.• Provided prompt and attentive service to walk-in customers, enhancing their overall experience.• Maintained high standards of hygiene and organization, ensuring cleanliness and tidiness in work areas.• Developed exceptional time management skills by effectively balancing school curriculum with part-time work.

• Managed crew changes, ship registry, Certificate of Endorsement, crew declaration, and Certificate of Competency applications using Portnet and related software.• Prepared essential ship documents, including DOC and SMC, to ensure compliance with ISM regulations.• Coordinated with the Maritime Port Authority to obtain necessary documents, ensuring seamless operations.• Assisted Ship Managers and Ship Owners in procuring required documents, performing data entry, and handling various administrative duties as assigned.

• Supported daily store operations, including storeroom tasks, to maintain an efficient and organized retail environment.• Attended to customer needs and inquiries, providing excellent service to enhance customer satisfaction.• Greeted customers warmly and directed inquiries to the appropriate department, ensuring a seamless shopping experience.• Managed transactions between customers and the retail store, ensuring accurate and efficient payment processing.• Ensured the store's cleanliness and presented merchandise in an appealing manner, creating an inviting shopping ambiance.