Lynn Baker Cx Email and Phone Number
Lynn Baker - Customer Experience Specialist (CXS) Accredited Customer Experience Practitioner (ACXP)Customer Journey Mapping FacilitatorExecutive Presence Consultant**[Visit Lynn's Website](https://www.cx-company.comLynn Baker is a distinguished Customer Experience Specialist (CXS) and Accredited Customer Experience Practitioner (ACXP), renowned for her expertise in designing and implementing customer-centric strategies. With a robust portfolio of skills, Lynn is adept at fostering organizational adoption and accountability, developing customer-centric cultures, and enhancing customer understanding through insightful CX measurements and metrics.Professional ExpertiseLynn’s expertise spans a broad spectrum of customer experience domains:-CX Strategy DesignCrafting innovative strategies to elevate customer experiences.- Organizational Adoption & Accountability: Ensuring that CX initiatives are embraced and implemented effectively across organizations.- Customer-Centric Culture Development: Promoting a culture that prioritizes customer satisfaction and engagement.- Experience Design Journey Mapping: Facilitating the design and mapping of customer journeys to optimize experiences.- CX Measurements, Metrics & ROI: Evaluating the impact and return on investment of CX initiatives.- CX Insights & Customer Understanding: Deepening understanding of customer needs and behaviors.Lynn has held prestigious roles in the industry, including:Chair of Judges -International Customer Experience Awards (2021-2023) and the Gulf Customer Experience Awards in Dubai (2021).- Judge - UK Business Awards (2021).Lynn’s dedication to excellence is further highlighted by her training at the Disney Institute Quality Service Course at Disneyland Florida and her participation in the 2018 Disney Customer Experience World Summit in Disneyland, California.Her achievements have been recognized globally:- Named one of the "8 Inspiring Women Customer Experience Officers" in the world in 2018.- Honored as one of the "Top 12 Women Entrepreneurs in South Africa" in 2020.Lynn was a founding board member of the Customer Experience Professionals Association of South Africa, reflecting her commitment to advancing the field of customer experience.Lynn Baker’s career is a testament to her passion for enhancing customer experiences and her ability to drive organizational success through strategic CX initiatives. Her leadership and expertise continue to inspire and shape the future of customer experience management.
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Customer Experience SpecialistCustomer Experience Company (South Africa)Johannesburg, Gp, Za
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Chief Executive OfficerSouth Africa Customer Experience Awards Apr 2024 - Present -
Customer Experience SpecialistCustomer Experience Company (South Africa) Jul 2021 - Presenthttps://www.cx-company.com/Customer Experience StrategyCustomer centric cultureExperience designMeasurements, metrics & ROI in customer experienceCustomer insights and understandingCustomer journey mapping facilitatorEmployee engagement trainingLuxury brand mystery shopping including extensive reportsInteractive employee experience training gamesCX interactive employee trainingCustomer Journey Mapping facilitatorDesigner - The Customer Journey Game employee engagement processMystery Shopping for high end brands
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Speaker, Trainer, Customer Journey Map Facilitator On Customer ExperienceCustomer Experience Company (South Africa) Jan 2017 - Jul 2021https://www.cx-company.com/about-lynn-bakerhttps://www.cx-company.com/cx-consultinghttps://www.cx-company.com/customer-experience-traininghttps://www.cx-company.com/keynote-speecheshttps://www.cx-company.com/customer-experience-games
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Management ConsultingCustomer Experience Company (South Africa) Mar 2018 - Jun 2021https://www.cx-company.com/Customer Experience Strategy DesignCustomer centric cultureExperience designMeasurements, metrics & ROI in customer experienceCustomer insights and understandingCustomer journey mapping facilitatorEmployee engagement trainingLuxury brand mystery shopping including extensive reportsInteractive employee experience training gamesCustomer Experience interactive & immersive employee engagement trainingInternational Keynote Speaker on Customer Experience Customer Journey Mapping facilitatorDesigner - The Customer Journey Game employee engagement processMystery Shopping for high end brands
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Designer - The Customer Journey Game Interactive Employee Engagement TrainingThe Customer Journey Game Jun 2018 - PresentThe Customer Journey Game is an interactive employee engagement board game designed to increase employee awareness of the many touch points in the end-to-end customer journey, as well as drive employee engagement in the customer experience strategy. -
Chair Of Judges - Gulf Customer Experience Awards Dubai - Cx Professional Of The YearAwards International Uae Nov 2018 - Nov 2022AeInternational Customer Experience Awards Judges are required to assess written award applications, as well as Judge physical presentations in a wide variety of CX categories, including but not limited to : CX Business Strategy, Customer Goals & Objectives of CX initiatives or campaigns, Planning & Implementation of the CX Initiatives or campaigns, Consideration of Stakeholder Engagement in CX initiatives or campaigns, Innovation & Creativity required to create the CX initiative or campaign, impacts and benefits of CX initiatives or campaigns. -
Judge - International Customer Experience Awards 2018, AmsterdamAwards International Uae Nov 2018 - Nov 2018AeLynn Baker was invited to be a Judge at the International Customer Experience Awards 2018 held in Amsterdam, Netherlands.Judge Categories:- * Customer Experience - Customer Relationship Management * Best Customer Experience Strategy - Customer Centricity
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Customer Experience Officer (Cxo)Lew Geffen Sotheby'S International Realty Jan 2021 - Mar 2022Craighall, Gauteng, ZaCustomer Experience Strategy DesignCustomer Centric CultureCustomer Relationship ManagementDesign online virtual 'Agent Experience Academy' for 500 Real Estate AgentsMeasure & Analyse VoC and improve and implement relevant solutionsAgent Engagement Customer Experience Training -
Founding Board Director - Customer Experience Assoc South AfricaCustomer Experience South Africa - Cxsa Nov 2019 - Jul 2021CXSA Board Member - Marketing & Branding Portfolio -
Executive Presence & Public Speaking ConsultantExecutive Presence Jan 2010 - Feb 2021Lynn Baker has consulted with many global leaders, senior executives and celebrities on improving Executive Presence and public speaking skills in order to succeed in today's highly competitive world of business.http://www.executivepresence.co.zExecutive Presence & Impression ManagementPublic Speaking Coaching for senior executivesExecutive Presence & Impression Management coaching for high potentialsPlanning the framework of a keynote speechDelivering keynote speeches, board presentations and staff motivational sessions authenticallyDesigning Sales Presentations that drive decisionsPublic Speaking Coaching for Sports Professionals / Legal Professionals / Professional SpeakersProfessional Business Image consultingMedia Training Skills
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Chair Of Judges - Int'L Customer Experience Awards - Cx Business Strategy & InnovationAwards International Nov 2020 - Nov 2020Stevenage, GbChair of Judges for International Customer Experience Awards - CX Strategy & Innovation -
Head - Usb Speaker AcademyUnique Speaker Bureau Feb 2016 - Mar 2020Sandton, Gauteng, ZaProgramme Director - Lynn BakerHenley Business School - Executive Speaker Programme in association with Unique Speaker Bureau.8 week course. -
Judge - Gulf Customer Experience Awards 2019Awards International Jan 2019 - Jan 2019Stevenage, Gb
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Disney Institute - Customer Experience Summit 2018Disney Institute May 2018 - May 2018Lake Buena Vista, Florida, Us -
Henley Business School- Programme Director - Executive Speaker CourseHenley Business School - Africa Apr 2016 - Mar 2018Johannesburg, Gauteng, Zahttp://www.mynewsroom.co.za/executive-speaker-programme-appoints-world-class-speaking-coach-lynn-baker/ -
General Manager - Suncoast Conference & Corporate EventsSuncoast Hotel & Casino & Entertainment Resort Jun 2003 - Nov 2010Responsible for general management, Marketing, Sales, Event Management, venue management, operations and customer experience strategy design and implementation for Suncoast Conference & Corporate Events (+- 500 events per year)www.suncoast.com -
General Manager - Montecasino Conference & Corporate EventsMontecasino Lifestyle & Entertainment Destination Mar 2001 - Jan 2010Responsible for the overall management of Montecasino Conference & Corporate Events including marketing, sales, event management, venue management, operations and customer experience strategy design and implementation. Montecasino Corporate Events hosted - 1000 events per year accommodating in excess of 100,000 corporate guests.https://www.montecasino.co.za/Montecasino Corporate Events included hosted:-Meetings (5 - 500 pax)Conferences (up to 1000 pax)Banquets (up to 500 pax)Corporate Hospitality for world class events i.e Lion King, Celine Dion, River Dance, Swan Lake and moreLarge scale vehicle launchesPress conferences
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Conference Speakers International - Founder & OwnerConference Speakers International Jan 1991 - Mar 2001Rancho Mirage, California, UsFounder & Managing Director of Conference Speakers International - Professional Speaker Bureau responsible for the recruiting and training new speakers. Marketing, sales and promotions of professional speakers to the corporate market for keynote speeches at conferences and corporate events. -
Allied Pickfords International Corporate Sales Manager, London UkAllied Pickfords Business Relocations 1986 - 1989Dandenong South, Victoria, AuHead of International Corporate Sales - overall responsibility for the Pickford's Head Office - Corporate Sales Division - Managing over 500 local and international key corporate & government accounts.Development and management of high value corporate and government tenders.Responsible for all new business development the United Kingdom, Scotland & Ireland.Management of London Sales Team at Head Office.Management of corporate accounts finance team at Head Office.Corporate account key liason for 150 x Pickfords Branch Managers.Sales & Customer service training.Development of marketing strategies for Pickfords Corporate Sales division.First female divisional Head of Pickfords in 150 years.
Lynn Baker Cx Education Details
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Cx UniversityCustomer Experience -
Disney InstituteDisney Customer Experience
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Customer Journey MappingCustomer Journey Mapping
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Cxpa Awards InternationalCustomer Experience Masterclass Dubai
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Disney InstituteCustomer Experience
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Colourworks International - Image ConsultantImage Consulting
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World Class Speaking, UsaCertified World Class Speaker Coach
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DamelinGeneral
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Cx UniversityCustomer Experience
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The Academy For Customer ExperienceAccredited Customer Experience Professional
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Institute Of Marketing ManagementMarketing
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DamelinPublic Relations/
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Cape Town TechniconSales
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Hay GroupEmotional Intelligence
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Disney InstituteCustomer Experience
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Henley Business SchoolExecutive Speaker Programme
Frequently Asked Questions about Lynn Baker Cx
What company does Lynn Baker Cx work for?
Lynn Baker Cx works for Customer Experience Company (South Africa)
What is Lynn Baker Cx's role at the current company?
Lynn Baker Cx's current role is Customer Experience Specialist.
What schools did Lynn Baker Cx attend?
Lynn Baker Cx attended Cx University, Disney Institute, Customer Journey Mapping, Cxpa Awards International, Disney Institute, Colourworks International - Image Consultant, World Class Speaking, Usa, Damelin, Cx University, The Academy For Customer Experience, Institute Of Marketing Management, Damelin, Cape Town Technicon, Hay Group, Disney Institute, Henley Business School.
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