The Customer Journey Game is an interactive business board game designed to promote employee engagement in building a customer-centric culture in organizations. With an innovative design, the game board replicates the stages of a customer journey, as well as the many touch points along the way.
The game enhances understanding of the end-to-end customer journey by emphazising how each engagement either positively or negatively impacts an entire experience. The game enables employees to realize their impact on customer experiences and consider how they can contribute to a smooth customer experience in the future.
Designed with the customer journey in mind, the game simulates the stages of a customer journey and is an ideal interactive activity / ice breaker for conferences, events, meetings and training sessions.
Each game box accommodates one team of up to 8 players per team and lasts approximately 60 - 90 mins. The Customer Journey Game Bundle contains 6 x game boxes and accommodates a maximum of 48 players per session.
At the end of the game, players are asked to share ideas on how to improve the customer journey line with the key pillars of customer experience; being people, processes, and technology. This feedback fosters employee engagement and creates ownership of the individuals contribution to an improved customer journey in the future.
Ideal experience activity for conferences, corporate events and customer service training sessions for all levels of employees.
Company Details
- Employees
- 1
- Founded
- -
- Address
- Johannesburg, Gauteng 2021`, Za
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Keywords
- customer service, customer experience, interactive training, conference activity, customer journey map, user experience, customer service training, customer service presentation, customer experience presentation, teambuilding, teambuilding activity, conference game, event activity, customer mapping.
- HQ
- Johannesburg, Gauteng
- Competitors
- XMwize Solutions, HR Minds Conference 2025. 25 - 26 November in Sandton - Johannesburg, ZEIL, Knowledge Integration Web Events, The CX Group, SAMRRA, Revved., Academii, Customer Experience South Africa - CXSA a 2025 CXPA Affiliate, Customer Experience Professionals Association - Switzerland (CXPA).
The Customer Journey Game Questions
The Customer Journey Game's website is https://www.cx-company.com/customerjourneygame
The Customer Journey Game's LinkedIn profile is https://za.linkedin.com/company/the-customer-journey-game
The Customer Journey Game has
1 employees.
View email and phone details for 1
employees at The Customer Journey Game.
The Customer Journey Game's industry is
Business Consulting and Services
The Customer Journey Game's top competitors are
Xmwize Solutions,
Hr Minds Conference 2025. 25 - 26 November In Sandton - Johannesburg,
Zeil,
Knowledge Integration Web Events,
The Cx Group,
Samrra,
Revved.,
Academii,
Customer Experience South Africa - Cxsa A 2025 Cxpa Affiliate,
Customer Experience Professionals Association - Switzerland (Cxpa).
The Customer Journey Game's categories are Business Consulting and Services
The Customer Journey Game's founding year is 2019
