- Track and address issues identified in the Help Desk ticketing system. Escalate incidents asnecessary.- Provide end user training and assistance where required.- Serve as primary support for NextGen EPM and EHR helpdesk requests via ticket system and/orphone.- Develop and document resolutions to common Help Desk issues.- Act as a resource for process resolutions involving clinical information systems, document clinicalworkflows and make recommendations for process improvements.- Help deploy workstations, servers, printers and scanners- Help maintain all operating systems and end-user software.- Support telecommunications including configuring, maintaining communications and phones andsupporting users.- Monitor and identify capacity and performance issues for telecommunications traffic to ensurecontinued, uninterrupted operation of telecommunications systems.- Troubleshoot and resolve hardware and software problems onworkstations.- Provide on-call technical support.- Support clinical staff during upgrade activities.- Manage end user accounts, permissions, access rights, and storage allocations in accordancewith best-practices regarding privacy, security, and regulatory compliance.- Complete projects and tasks in a timely manner.- Support application development teams throughout project lifecycles.- Coordinate with network engineering, EHR applications, and database administration functions to implement desktop and server systems that use industry best practices to meet specific goals.- Establish and ensure favorable relationships throughout the organization.- Uphold and ensure compliance and attention to all company policies and procedures as well asthe overall mission and values of the organization.

Education Affiliations Coordinator (FNP and MA, MAA externs):- Coordinates the functions of the Program including the timely dissemination of information and documentation, which is necessary for the efficient operation of the training program, program surveys, educational lunches, grand rounds, didactic session, logistics or any program-specific speaking engagements- Matches education preceptors with students/residents, ensuring required rotation deliverables are understood by the preceptor- Maintains data system for management of program- Acts as liaison with outside educational agencies, including reporting appropriate information as necessary- Ensures compliance with internal policies and procedures including required Human Resources and Compliance documentation for all residents/students- Verifies activities related to recruitment of new residents/students are completed appropriately. These include key activities such as recruitment events, screening, interviewing, reference checks and orientation- Coordinates and facilitates activities related to the residents’ successful completion of the rotation or program such as: Scheduling of resident rotations, clinic hours and/or schedules - Arranges for extracurricular activities including training and educational activities Counsels current and incoming residents/students on such issues as scheduling, specific rotation requirements, policy and procedures, organizational requirements, etc.- Documents ongoing resident training and completion of training- Schedules evaluations of all residents in program; supervising maintenance, confidentiality and accessibility of resident filesProvider Orientation Coordinator-- Schedule orientation for all new providers and locum tenans entering organization.Provider Vacancy Coordinator - - Manage timee and schedule for float and prn providers- Organize coverage for providers requesting time off throughout 16 clinics within organization

- Ensured all medical records, referral forms, and required documentation were complete, verifiedthat all pre-authorizations, registrations and other referral-related documents were completed inaccordance with federal, state and local regulations and submitted to the referral entity in atimely manner.- Gathered pertinent information from insurance carriers, financial counselors, or other staff todetermine financial responsibility, obtained referral authorization from insurance carriers andrelayed such authorizations (or denials) to the patient and the provider.- Resolved pre-authorization, registration, or other referral-related issues prior to a patient'sappointment.- Responded to incoming telephone calls regarding pending referrals and responded to voice mailmessages in a timely manner.- Ensured accurate and timely communication with patients, providers, and other staff.- Maintained updated referral resources.- Trained new referral coordinators for entire organization.Medical Assistant:- Interviewed and recorded patient history, measured and recorded vital signs such as height, weight, BMI, head circumference, current medications, pulse oximetry level and patient comfort level, collected, performed, documented and reported results of CLIA waived lab tests including, but not limited to: urine dip, pregnancy tests, finger stick blood glucose levels, fecal occult blood tests, hematocrits and rapid strep tests and collects, prepared and documents specimen collection.- Administered medications per MA formulary.- Dismissed patient at the end of the appointment.- Participated in orientation of new employees and attended mandatory meetings as required