• FHA including 203b and 203k, USDA, VA, Home Ready, American Dream and Conventional Mortgages• Translated documents from Spanish to English for loan submission to underwriting• Reviewed documents for completeness• Ordered appraisals and title work• Reviewed title policies and addressed any liens/judgments on title• Requested mortgagee updates on home insurance policies

Personal banker from Aug 2014 thru Dec 2015 new accounts (personal and business), loan applications, general customer service. Then started the role of mortgage processor in Jan 2016.• Verified loan documents including assets, credit, income, appraisal, cash to close and title insurance to prepare application for submittal to underwriting• Ordered title work, appraisals and insurance• Ability to multi task while managing a pipeline of 10 to 35 loans• Maintained open communication with all appropriate parties to the transaction and consistently document the loan origination system with applicable correspondence

• medical application assistance including Medicaid and Children's Health Plan Plus• presentations to schools to inform them about the benefits of medical assistance

volunteer teacher of finance classes in Spanish and taught English as a second language.

• provided financial advice, built credit, opened new accounts (personal and business)• auto, credit card, mortgages, and other loans. • corrected title work for vehicles when paperwork was rejected• matched legal descriptions on home title guarantees to the deeds for home loans. • loans completed from start to finish including taking the application, underwriting the loan, preparing the documents, scheduling the closing, completing the closing, booking and funding the loan• reviewed business applications to make sure they met basic qualifications.• maintained and operated the branch on a daily basis and completed monthly audits• senior loan officer in the branch • one of the highest performing loan officers of the credit union earning 8 top quarter performer loan officer awards from 2006 through 2008 when the award was discontinued• IRA Coordinator and Visa Credit Card , experience with problem resolution and retirement planning

• cared for mentally and physically challenged individuals with meals, bathing, medications• career counseling• de-escalation of unstable clientele