Responsible for over 2,800 Wine Club member needs including but not limited to: Creating and processing monthly club orders, updating profiles, handpicking wines and starting/canceling membership. Assist in making reservations, answering property phone calls and emails as well as maintaining department budget and revenue reports. Host general customers and wine club member tastings as needed.

As the primary contact our guests communicate with, I am responsible for promptly answering phone calls and emails, book reservations, help consumers with their wine orders or provide details about the wines. Keep updated records of our customers and club members, I also help the Wine Club Manager with daily tasks including: taking and processing orders, update accounts, follow up on order payments. Provided back up assistance to the Tasting Room team hosting tables, cleaning glassware and… Show more As the primary contact our guests communicate with, I am responsible for promptly answering phone calls and emails, book reservations, help consumers with their wine orders or provide details about the wines. Keep updated records of our customers and club members, I also help the Wine Club Manager with daily tasks including: taking and processing orders, update accounts, follow up on order payments. Provided back up assistance to the Tasting Room team hosting tables, cleaning glassware and setup/tear down of private experiences. Show less

Provide marketing benefits and services for Napa Valley businesses looking to promote their experiences to the Napa Valley visitor. Work with businesses to provide a long successful relationship while make sure they clearly understand benefits and make them feel valuable to the Visit Napa Valley team.Working for a nonprofit destination management organization:- manage and develop portfolio of partnership accounts- Promote the organization to new partners and renew existing… Show more Provide marketing benefits and services for Napa Valley businesses looking to promote their experiences to the Napa Valley visitor. Work with businesses to provide a long successful relationship while make sure they clearly understand benefits and make them feel valuable to the Visit Napa Valley team.Working for a nonprofit destination management organization:- manage and develop portfolio of partnership accounts- Promote the organization to new partners and renew existing partnerships- Close sales, negotiate contracts and create partner education events- Orient new partners, annual visit or telephone call with renewal businesses ensuring partner success- Plan, direct and staff annual partnership events along with other smaller events and classes- Oversee department budget, including events; select and book venues, caterers, and other vendors; and assure events run smoothly Show less

Serving as the HR Manager:- Administered benefits and payroll, made bank deposits- Hired and onboarded new employees, maintained personnel files, and ordered uniforms for the 106-room upscale hotel. - Skillfully elevated staff morale and reduced turnover by introducing workplace employee celebrations (e.g., birthday celebrations) - Created department reward and recognition program for positive customer reviews. - Tracked receipt of hotel donation appeal letters, mailing… Show more Serving as the HR Manager:- Administered benefits and payroll, made bank deposits- Hired and onboarded new employees, maintained personnel files, and ordered uniforms for the 106-room upscale hotel. - Skillfully elevated staff morale and reduced turnover by introducing workplace employee celebrations (e.g., birthday celebrations) - Created department reward and recognition program for positive customer reviews. - Tracked receipt of hotel donation appeal letters, mailing designated donations. Serving as the Front Desk Manager:- Prepared front office procedures and created an employee manual as the Front Desk Manager. Trained, scheduled, and directed seven to 10 front desk agents and five to eight bellmen.- Performed inventory management - Confirmed reservations received from hotel software, Hotels.com, and Expedia.com, booking reservations. Serving as Front Desk Agent: - Registered and completed guest check-in and check-out and processed payments as the Front Desk Manager and Agent.- Ordered room service, luggage, wine, and special event gift basket delivery for guest rooms. - Rapidly responded to guest inquiries and service calls, furnishing exceptional customer service that exceeded guest satisfaction standards. - Arranged and made local restaurant, activity, and transportation reservations; and printed boarding passes for guests. Show less

- Reporting to the Office Manager, greeted customers and provided top caliber customer service- Purchased office supplies for the business and entered and mailed customer invoices. - Processed walk in sales in the lighting design store and contacted customers when light fixture repairs were complete. - Managed petty cash and distributed employee paychecks.