Key member of volume recruitment team co-ordinating and collaborating with recruitment professionals across different functions including field, call centre and early careersArranging interviews & overseeing outcomes against plansMonitoring campaign projects through providing information and MI to key stakeholdersManagement and co-ordination of candidate communicationsProvision of regular MI reporting at various levelsWorking and leading on process improvement projects across the recruitment journey

Initially working as Volunteer and working up to Supervisor in local retail establishment.

Having initial conversations with Clients in planning their wills and funeral plans to effectively manager their estates, before passing them over to Financial Advisors to build on manage and build on their portfolios.

Own day to day relationships with all key Clients.Designing Learning Programmes for advisors and working with a local college to develop an Apprenticeship Programme.Ensure all Management Information is provided to Directors as requiredWhereever possible identify growth areas within client areas, providing solutions for Mather & Murray to maximise revenue potential.Identify any areas of process improvements to ensure the highest levels of service are provided to the Client base and to ensure the business runs as efficiently as possiblePrepare, deliver and lead on review meetings with clients, reporting on and demonstrating continuous improvement

Developing and implementing a process to identify management reporting and intelligence needsManage and deliver projects for the Service Excellence TeamsGather and analyse the relevant information; provide timely reports to be acted upon based on the analysis; and implement the recommendations of intelligence reporting and management information. Champion and rally the organisation around Business Intelligence (BI) and analytics.Educate senior executives on the value of BI: without measurement, there’s no management. Spend time working out the in the Operational Teams to clearly understand and analyse data and highlight any process flaws and training needsSupport all areas of Customer Care with operational intelligence insight

Carrying out Training Needs Analysis, proposing. designing and delivering Learning Programmes for front line team members and managers. Evaluating the programmes post delivery and providing management information to senior managers on learning outcomes and improvements. Leading a team of Learning and Development Professionals.

Leading a team of professionals to create, design and deliver learning and development solutions for the business at all levels, from front line through to management roles. Responsible for developing and implementing a recruitment strategy across the business working in parallel with HR Recruitment function. Leading a team of people to create and manage Quality of Service frameworks within the Customer Service Teams. Provide full analysis and supporting management information to senior and middle managers within British Gas Business.

- Event organisation- Local & national advertising campaigns- Market analysis- Customer satisfaction surveys- Provision of management information- Budget management- Team development