Lynne Pickering Email & Phone Number

Brisbane, Australia

Sydney Area, Australia

KEY ACCOUNTABILITIES: Supporting deployments of Pronto software:On-site and remote support of PRONTO-Xi ERP softwareCall resolution communication with customersDocumentation of software development requests to identify software bugs or request functional changes required by the clientsTesting of program enhancements and modificationsAnalysis and specification of defined programming changesFacilitation of on-site and in-house training as requiredCoaching new team members and training of customers and internal staff in PRONTO-Xi ModulesDocumenting procedures for customers and/or intranet publicationOn-site business process analysis

Sydney, Australia

KEY ACCOUNTABILITIES: Managing administration office with 3 reporting staff:Training, supporting and mentoring new and existing administration staffFinancial and audit reportingManaging regional complianceWriting and publishing policy and procedure documents

KEY ACCOUNTABILITIES: Managing sales administration office with 8 reporting staff:Customer service and resolution of escalated issuesInternal and external sales managementPurchasing, inventory and stock managementPRONTO helpdesk support Reviewing and documenting process and proceduresTraining, and mentoring staffManagement reporting and report design

KEY ACCOUNTABILITIES: Support for the branch Administrators in Australia & New Zealand sales operations:Purchasing, inventory and stock control, general ledgerPRONTO administrative, training and helpdesk supportReviewing work processes process and position descriptions

KEY ACCOUNTABILITIES: Running the Queensland sales branchMarketing and sales branch retail outletPreparation of tenders and bid proposalsProject management of physical security installationsPrepare and maintain sales forecasts and budgetsProcessing debtors, creditors, sales, stock and purchasing

Sydney, New South Wales, Australia