Lynne Goodwin Email & Phone Number

Newton, Ma

Business Office Manager for tech startup company that provides parents with a text message baby journal solution to capture and archive memories about their kids. Manage compliance vulnerability and risk with best practices for tax laws, insurance contracts and HR administration. Manage A/P, A/R, bookkeeping, and HR and payroll administration functions. Support the favorability of the company by overseeing actual against budgeted monthly expenses and the accuracy of bookkeeping entries and financial reports.

Business office manager for health care provider of chiropractic and wellness services. Partner with stakeholders to get best possible outcomes for clients. Manage vendors and payers to timely and accurate processing of medical claims, appeals, settlements to maintain competitive advantage and grow revenue.

Business Office Manager for a user experience (UX) and web design and consulting firm that specializes in B2B and B2C ecommerce marketplaces and health care exchanges. Manage business operations including A/R, A/P, HR administration and sales support. Support the sales process from managing the sales funnel, sales orders/contracts and renewals to revenue recognition.

Wellness Consultant for natural health and prevention products/programs. Educated clients at Nikken wellness workshops by demonstrating products and coaching on health and wellness programs. Specialized in coaching clients with pain management challenges.

Independent consultant for natural women's skin care and body care products. Introduced Sensaria brand in MA as first MA consultant. Drove brand loyalty and referrals through high customer contact, including private consulting, trade shows, fundraisers, local business collaborations, networking, social media, e-mail marketing and direct mail.

Managed and expanded established client relationships for software localization and translation services firm. Supported key accounts in technology and heath care industry. Developed and negotiated proposals, winning bids for additional project work and influenced clients to single source work from SimulTrans. Sponsored project excellence from requirements through delivery to ensure client satisfaction and success, retention and references.

Developed terms for standard license and support services agreements on aggressive schedule for software reseller.

Built and maintained profitable customer relationships while promoting Global Customer Support, managed effective support contract negotiations to grow recurring revenue and maximized customer satisfaction and success with service solutions over the life of the client relationship.

Managed strategic solution partner relationships and respective SLA's for Customer Support. Tracked royalties, forecasted and monitored support services revenue and profitability.

Managed worldwide distribution of all proprietary and third party software products and documentation. Drove production planning and execution for each new technology deliverable. Delivered products on time, within budget, and of high quality.