Lynnette Murua Email & Phone Number

Johannesburg, Gp, Za

South Africa

South Africa

Manage client relationships, identifying opportunities for new contracts. Analyze data and create reports to identify areas of business growth. Guide, encourage and support the ZA Team. Report to the RM on current affairs and new opportunities to generate incremental revenue.

South Africa

Restart of the Etihad Airways ZA route post closure in 2020 due to the COVID-19 Global pandemic.Assist with operations and re-opening of the station across all levels.Office viewings to provide the HQ Procurement Team with feedback to choose a specific location.Bi-weekly calls with the regional GM and Country Managers for support and guidance to ensure that EY gains visibility in the market.Weekly calls with the Pricing Manager to ensure that fares are well positioned and competitive. Daily calls with Sales Support in Kenya to be guided with the latest data to react timeously. Re-engaging with key stakeholders in the Trade and Corporate markets. Updating the digital team with market intelligence to ensure that we have high online exposure. Communication with the UAE Embassy in South Africa to ensure that trade channels are aligned.Scheduling of meetings with bodies such as the South African Haj and Umrah Council for support to the Kingdom of Saudi Arabia. Constant communication with key partners to support the reinstating of the route.Assisting with the process of employing a Sales Support Administrator. Scheduling strategic discussions with the regional General Manager and key managers of the Trade Industry.

South Africa

During my time at Etihad Airways as a Key Account Manager, my role was to fulfill the below:- Achieve and exceed profitable sales revenue for all agreements- Manage portfolios of Corporate, Government and Trade markets globally- Build strong relationships with Lifestyle Brands, Banking Institutions andEmbassies- Develop an Account Development Plan for a period of 12 months, which included Marketing, Sales and Client Relationship Management tasks- Update and capture Sales and Marketing Plans as well as Trade and Corporate contracts in Salesforce.com- Objective planning to discuss data analytics and Product benefits and features with Partners and potential relationships.

South Africa

During my role as an Account Manager at Etihad Airways, my responsibilities were fulfilled as below:- Manage and compile Commercial Agreements with Top Accounts- Develop strategies for maximizing an Accounts value by creating, implementing and managing a strategic account development plan- Manage and maintain front line marketing activities- Contracting and calculating the Return on Investment of Accounts in an Economic Value Model system, managed by Salesforce.com- Build and maintain healthy, wholesale relationships with the Trade on a National Level- Planning and attending National Trade Shows to ensure strong brand presence and to create influential brand awareness.

South Africa

During my role at Singapore Airlines as a Passenger Sales Executive, my duties fulfilled:- Relationship management: build and coordinate multi-level relationships- Cost management: Increase market share and profitability- Service management: plan review meetings to update Clients on performance- Operations management: communicate marketing updates to Trade Partners

South Africa

During the FIFA World cup, my role as a freelancer with Superior Choices, representing Standard Bank, my duties fulfilled as below:- Project managing the 2010 World Cup Standard Bank (STANBIC) VIP Clients travelling from Argentina to South Africa- Hosting, planning and coordinating key meetings within South Africa for these VIP Clients

South Africa

During my role as a PR Assistant and Store Management Assistant, my duties fulfilled as below:- Communications link of all publications between South Africa and Brazil- Maintain strong relations with the media by proactively pitching stories and securing editorial coverage- Plan and coordinate presentations, events and special projects- Timeous Press Releases to inform on new product developments- Annual Calendar plan for stock orders in the Shoe Department specific to the local market- Drive revenue and achieve/exceed in-store sales targets

South Africa

During my role as a Project Manager at Superior Choices, my duties fulfilled:- Planning of key Events for VIP Clients of all major Banking Institutions and Luxury Brands- Strategic compilation and implementation of VIP Concierge Service offerings to key Banking Partners- Budget reconciliation and logistical planning

Egypt

During my role as a representative of Karnak Tours, my duties fulfilled:- Assist Tour Leaders in the compilation of historical exhibitions- Assistant researcher at the Supreme Council of Antiquities- Assistant Curator at the Alexandria National Museum

United Kingdom

- Building long term relationships with key clients- Addressing customer concerns and complaints- Creating sales plans to generate revenue

United Kingdom

- Assist management with the integration of social and environmental goals into business operations- Assist management in business development and building brand awareness

United Kingdom

- Manage product life cycle from concept to design- Deliver the operating plan to management- Manage and implement marketing activities through research, strategic planning and product implementation

United Kingdom

- Planning Event details and all aspects to grow guest relations with the FSA- Creating and presenting Event proposals to Management- Establishing and maintaining relationships with Vendors and key partners

South Africa

During my role at Singapore Airlines as a Res & Ticketing Agent and Program Coordinator, my duties fulfilled:- Compilation of exceptional experiences through the Loyalty program- Monitor, control and manage the Loyalty program operations to meet customer expectations and company goals- Calculations of around the world fares- Booking and Ticketing of flights and experiences in Singapore

South Africa

During my role as a Reservations and Ticketing Agent at Egypt Air, my duties fulfilled:- Assist clients with itinerary planning, booking and ticketing of reservations- Group facilitation for Haj & Umrah Pilgrims- Business development and Marketing

Certificate, Project Management

PRINCE2 Certification Preparation - Fundamental Concepts

10 000 Women (Empowering Women), Business Administration, Management And Operations, Short Learning Programme

Goldman Sachs 10,000 Women is a global initiative that fosters economic growth by providing women entrepreneurs around the world.

Diploma Of Education, Project Management, Passed With Distinction

Activities and Societies: Our Team nominated me as the Project Leader during this course. We researched and worked on the construction.

Diploma Of Education, Sales Management, Passed With Distinction

Selling Skills and Sales Operations

Bachelor Of Arts, Anthropology

Modern Languages, Foreign Languages And Literatures, General, Spanish For Intermediaries

IH evening classes in London allowed me the opportunity to continue working during the daytime and still focus on improving my skills.

Bachelor Of Arts - Ba, International Relations

Matric