Lynnette Procopio Email & Phone Number

Kansas City, Mo, Us

Lawrenceville, New Jersey, United States

In leading ISPOR's Business Solutions, I ensure the seamless integration of technology systems and processes throughout the enterprise. This encompasses integrating essential digital tools and modernizing the association's processes.My oversite includes critical business aspects of ISPOR systems and platforms, such as the association management system (AMS) NetFORUM, the community management platform Higher Logic, the awards and nominations platform OpenWater, the email marketing platform Marketo, and the data analytics platform Nucleus.In addition to guiding these crucial systems, I significantly contribute to the continued development and adoption of ISPOR's technology ecosystem. My role is a dynamic blend of strategic leadership, collaborative engagement, and active participation to drive technological innovation and operational excellence within ISPOR.

Lawrenceville, New Jersey, United States

Overseeing and managing ISPOR's enterprise association systems and implementations, I am committed to improving our technology platforms and delivering consistent support to our members and dedicated staff. I aim to facilitate their evolving needs as we grow and expand our capabilities.

Leading the Information Technology department to ensure legal compliance and strategic implementation of DCCCA's technology and information systems.

🔸Delivering high-quality support IT project management and post-implementation services for K 12 Business & Instructional Information Management Systems to maximize daily operational efficiency and effectiveness. 🔸Responsibilities include analyzing and providing recommendations to improve data collection, reporting, and trend analysis for school initiatives and governmental data reporting compliance. The schools and districts that struggle the most stagnate in support and professional development. The result is a steady decrease in knowledge, awareness, and efficiency.

Leading K-12 district-wide technology programs dedicated to the implementation and support of secure, robust infrastructure, state of the art equipment, and innovative software that positively impact learning in the schools, data analysis, reporting, and daily staff work functions. 🔸Directed an IT team providing systems, network, end-user and technical support for a 7-building campus and a main office.🔸Oversaw the appropriate delivery of IT supports and services, LAN/WAN infrastructure, security, backup recovery and storage, Help Desk, building level technical supports.➤ Committed response to the COVID-19 pandemic. Within 6 weeks prior to first day of school, implemented a 4000 iPad 1-to-1 initiative while working with other teams across the district to ensure teaching, learning, and work could be done efficiently from remote locations.🔸Ensured the stable, reliable operation of enterprise IT infrastructure, including the network, voice and data communications, servers, data security, data storage and data centers.➤ Realized 30% cost savings upgrading to a VOIP telecommunication system, over 275 new phones to serve the staff and administrative operations. 🔸Strengthen protection of critical student and business data to prevent total data loss.➤ Data center redesign; primary data center, secondary failover center, off-site data storage location and air-gap storage on AWS, replacing 20 antiquated servers and 29 uninterrupted power supplies (UPS).🔸 Upgraded 260 wireless access points enhancing service and reliability to school district patrons.🔸Rebuilt faculty/student trust in IT by establishing the solid reputation for regular communication and systems stability🔸Contributed to the development of the organization's Continues School Improvement Strategic Plan.

Kansas City, Missouri

🔸 Created and led improvement plan for the Technology Support Services team. Implemented a performance improvement plan that boosted service improvement 5% within 1 quarter.🔸 Led efforts to streamline the entire help desk process and reduce time spent handling IT requests.🔸 Established a logistic service center for distribution of technology equipment: returned over 4K old laptops for recycled salvage and sellable surplus➤ After cyber-attack that shut down 98% of all computerized systems, applied fixes to 100% of over 6K in-service machines.➤ Acted as the IT liaison managing relationships to keep communication channels open between business personnel, the user community, and IT staff members.

Kansas City, Missouri Area

🔸 Provided oversight of the implementation, development, and maintenance of enterprise Information systems, databases, and IT analytical environments. Familiar with Waterfall and Agile type project management.➤ Areas of accountability include; ERP and educational software, business continuity planning, and promoting a business culture that supported data governance in all areas, including critical peripheral databases that exist beyond the primary systems.🔸 Responsible for IT innovations and implementations to support business quality improvement activities. ➤ Led multi-department Implementations; replacing outdated enterprise applications; including preparing RFPs, evaluating proposals, and preparing business cases for applications under consideration for purchase including, coordinating resources from various systems and teams, management of project budget and administration of district project standards and processes.➤ Ensured development and service delivery of all products, services, and resources within the area of responsibility. This included responsibility for assuring the appropriate level of support for the ongoing functionality of information systems.➤ Maintained a leadership role in setting service direction and ensuring standards and policies are maintained and compatible with organizations standard information systems policies, and procedures.🔸 As a member of the IT leadership team, was responsible for participating in the development and implementation of the Information Technology Strategic Plan.➤ Managed Reporting and Business Intelligence Solutions – Coordinated enterprise-wide implementation, internal teams, and external consultants, of data warehousing technologies for improved standardized and consolidated student achievement reporting to provide a single information point from multiple disparate systems as well as an easy-to-use management dashboard.

Kansas City, Missouri Area

🔸 I managed software system development and integration projects through all phases of the project life cycle - analysis, design, development, testing, implementation, and post-production support: COBOL, CICS languages➤ Guided implementation of first digital performance dashboard for over 2400 management-level team members, resulting in a 55% reduction in requests to extend the reporting window.➤ Co-lead the replacement of in-house Human Resource and Payroll systems with the 1st commercial software solution.➤ Responsible for third-party software integration with the Student Information Management System and Human Resource System. ➤ Automated 20+ data import and export processes between 20+ software packages, developing the program standards used in the installation and maintenance of the converted system.

Master Of Arts, Business And Management

Bachelor Of Science In Business Administration, (B.S.B.A.), Management Information Systems And Services