Lynnette Toler Email & Phone Number

Collinsville, Il

*Provide detailed product request quotes to our domestic and international customers along with preparing shipping quotes ranging from small parcel shipments to large international shipment, working closely with ocean freight and air freight forwarders along with domestic freight carriers.*Process orders using Material Resource Planning (MRP Plus) software for shipments closely watching the most cost-effective method of shipping, as well as ensuring that product pricing is accurate. Providing proforma invoices to international customers that require these for payment purposes along with custom clearance purposes.*Prepare international documentation for air freight shipments and ocean freight shipments which includes providing a detailed packing list, hazardous goods documents, Shipper's Letter of Instructions, Certificate of Origin/NAFTA documents and a signed invoice. I also worked with the Chamber of Commerce for international customers that required chambered invoices along with getting any necessary documents notarized. *Prepare hazardous goods document for domestic air shipments.*Prepare bill of ladings for domestic freight shipments.*Prepare Certificate of Analysis, Certificate of Conformance and Shelf Life certificates for customers along with providing Material Safety Data Sheets.

St. Louis, Mo

•Managed the shipping/receiving desk that detailed the preparation of customer orders for truck shipments and if needed, scheduled trucks; directed customer trucks to the correct loading location once they arrived to fulfill the orders and instructed delivery drivers to the appropriate department. Organized and implemented direct transfers (barge/rail to truck) and any special shipments that customers requested. Investigated any problems with shipments and reported these findings internally and externally.•Inventory management that required managing the throughput of customer’s inventory daily and consistently reconciling those inventories, reporting inventory levels internally and externally, regulated shrink reports, taking visual accounts of inventory and investigated any inventory discrepancies •Account management that entailed direct contact with customers regarding any questions/concerns, expedited any policy/account changes and implemented the setup of new customers.•Billing duties that consisted of reconciling end of month inventories, conveying inventory reporting internally and externally and invoicing customers using QuickBooks.•Receptionist duties that included greeting visitors and responding to in-person requests.•I had to utilize 6-8 different inventory systems, each one of our customers used their own system, and I had to familiarize myself with how each of these systems functioned when processing orders and inventory reporting. I also maintained inventory using Excel for Lange-Stegmann’s inventory control purposes.•Troubleshoot computer and printer problems; if needed, contact the appropriate IT department.•Worked hand and hand with all internal departments ranging from operations to accounting to maintenance. •Developed a manual to help aid in the understanding of the job duties for the shipping position.•Organized shipping desk that enabled the work flow to run more effectively and efficiently.

St. Louis, Mo

Was also employed with Materialogic from 10/1995 through 8/1997•Cross trained with all customer accounts for support purposes that entailed in processing shipments, consulting with special shipments and helped organize mass return shipments.•Consulting customers with their concerns/questions and needs, investigating mis-shipments and tracking delivery of shipments.•Evaluated and processed customer business cards/stationary orders for printing.

St. Louis, Mo

•Accounts payable duties that required getting approvals from the appropriate account managers, sales representatives and marketing specialist then processing those approved bills for payment.•Clarified employee expense reports were appropriately filled out, reconciled reports with receipts and processing reports for payment.•Overseen a group of company employees in a time data base that evaluated the time spent on each project, consulted co-workers for clarification then conveyed these findings to management.