Lynnette Hyde Email & Phone Number

Colonial Beach, Virginia, United States

Springfield, Va

Springfield, Virginia

Manage and develop custom e-learning and ILT products and materials for in-house clients on a variety of technical subjects. Manage projects end to end. Facilitate Project Planning, Design, and Content Review Meetings, determining project schedule, course structure, and project/design implications and considerations. Manage Supervisor Pipeline program which facilitates positioning individuals in specific areas for promotion into supervisory positions. Create core and specialist curriculums for training and Learning Management System (LMS). Write design guides which serve as the guidelines for developing e-learning and instructor-led training (ILT) schedules, expectations, and deliverables. Develop training Facilitator’s and Student’s Guides and deliver training. Perform Administrator and technical customer support duties for corporate LMS.

Richmond, Virginia

Built detailed schedules using MS Project for live and testing conversion events based on information provided by vendors, clients, business analysts, environmental analysts, and mainframe resources. Combined event schedules totaled over 6,000 lines. Tracked all tasks and maintained a log of changes.

Led the development of all types of custom training materials on a wide variety of subjects. Managed projects from cradle to grave which included initial planning of projects, developing and tracking budgets. Served as main point of contact for clients and subject matter experts, supervised project teams, and ensured the quality of all deliverables. Facilitated Design Meetings, conducted front end analyses, scope analyses, and coordinated quality control testing.

• Managed training projects and staff in support of various technology implementation projects. Included utilizing LMS for learner registration, tracking, and gathering statistical data for reporting.• Designed and developed curriculum and courses, and delivered training for diverse audiences using various delivery methods including one-on-one, classroom, web-based, computer-based, and blended learning.• Coordinated and managed relationships with internal customers, to include communications, coordination and consensus-building among key players involved in the IT and end-user deployment of our products.• Analyzed business workflow resulting in recommending and implementing process improvements.

• Taught all class levels of Microsoft applications at customers’ locations and in corporate classrooms. • Provided help desk support for all applications taught.

• Managed all daytime degree programs, scheduling, and students while reporting to the Campus Director. • Developed curriculum and managed curriculum development teams. • Instructed students in all phases of network administration/computer administration/accounting programs.