·Provide timely responses to received hotline complaints using standardized or customized language.·Conduct an initial assessment of the complaint.·Create a preliminary action plan for partner unit referral that includes a risk rating.·Escalate priority/critical complaints in consultation with the Chief Executive of Audit, Risk and Compliance (CEARC) and the Office of the General Counsel.·Ensure management is updated on hotline activity and the status of complaints resulting in investigations.·Maintain standardized hotline protocols and ensure protocols are communicated within the Office of Audit, Risk and Compliance (OARC) and appropriate campus partners.·Maintain hotline database and key performance indicators.·Prepare a quarterly report for the CEARC and an annual report for senior leadership and the Executive, Audit, and Governance Committee of the Oregon State University Board of Trustees.·Design and provide outreach and education on the hotline, including developing marketing materials and delivering training programs.·Provide guidance and support to the OARC and other campus offices investigating complaints. ·Special projects, as assigned by the CEARC, may span audit, risk and compliance areas.·Leadership support on high-level initiatives, projects, meetings, committees, and workgroups.

•Conduct background research and interviews.•Prepare audit plans, programs, objectives, and risk assessments in accordance with IIA standards and internal audit procedures for review and approval by audit leadership.•Identify control gaps and weaknesses in processes, procedures and systems and provide value added recommendations for improvement.•Prepare working papers, reports and supporting documentation for audit findings.•Develop effective working relationships with institution management.•Assist the deputy chief executive of audit and risk with the management of the accountability and integrity hotline.•Maintain the hotline database and dashboards by logging new complaint and ensuring complaint statuses are kept up to date.•Provide timely responses to reporters via the hotline using standardized response language from acknowledgment of receipt to close-out.•Complete a preliminary assessment and risk rating of each complaint and consult with the chief executive of audit, risk and compliance on the appropriate partner unit for referral, if applicable.•Escalate high-risk complaints to senior leadership, the president, and/or the Department of Public Safety.•Refer complaints to partner units for review and resolution, and complete follow-up to ensure the complaint has been addressed.•Ensure the chief executive of audit, risk and compliance is kept up-to-date regarding the status of internal investigations, open referred complaints, and new hotline activity.•Conduct an annual benchmark of hotline activity against peer institutions.•Assist in the preparation of an annual report that analyzes hotline trends, the effectiveness of the program, recommended areas for continual improvement and present the results to senior leadership and the Executive, Audit and Governance Committee of the Board of Trustees.

•Conducted audits of colleges, lenders and collection agencies which included financial, performance, compliance and operational engagements.•Developed the audit plan, program, and sampling methodology.•Evaluated and documented audit results, and communicated recommendations, issues and findings to audit client, program review leadership, and the Department of Education. •As the lead reviewer, managed and supervised the work performed by team members assisting during fieldwork portion of the audit.

Conducted audits of colleges/universities, student lending agencies, and contracted collection agencies to ensure compliance with contracts and state and federal regulations.

•Completed customer needs analysis.•Development of an integration plan, including coordinating contract and form administration, set-up, and customer testing of solutions and tools.•Provided solution and tool training, at customer site or via WebEx.•Provided assistance to customers to solve business and technical problems during the integration and warranty periods.•Developed, maintained, and delivered internal team training.•Provided business support, feedback, and User Acceptance Testing for corporate projects.•Expert knowledge of school flows and how TG supports those flows through the student loan guarantee process.•Completed peer reviews of profile set-ups and warranty work.

•Completed customer needs analysis.•Developed customer integration plan, including coordinating contract and form administration, set-up, and customer testing of solutions and tools.•Provided solution and tool training, at customer site or via WebEx.•Provided assistance to customers to solve business and technical problems during the integration and warranty periods.•Expert knowledge of school flows and how TG supports those flows.

•In charge of the day-to-day functions of the financial assistance office including: counseled students; coordinated delivery of aid, reviewed financial aid applications, determined financial aid awards, and the authorization of disbursements.•Reviewed and approved professional judgments, appeals, and petitions.•Trained and provided work direction for staff.•Authorized emergency loans and bookstore vouchers.•Coordinated entrance and exit counseling sessions.•Perform return to Title IV calculations when students withdrew.•Contacted graduated students who were delinquent on their student loans to work with them in preventing default.•Completed Veterans Affairs enrollment certifications and change forms•Federal Work-Study: determined eligibility, authorized awards and increases, payroll maintenance, and monitored earnings/awards; kept in contact with work study agencies to ensure agency contracts remained current.•Assisted the director of financial aid with research/preparation of audit responses to financial aid issues.•Completed the annual FISAP report. •Developed the annual student budgets for cost of attendance.•Developed, modified, trained and disseminated of TJSL financial aid policies and procedures.

•Lead and supervised a team of six intake finance counselors.•Developed and maintained training materials for new hires.•Responsible for training all new intake counselors.•Conducted departmental trainings on current and new policies and procedures and updates to Department of Education regulations.•Assisted new students through Title IV financial aid funding, including determining eligibility for aid, counseling on financial aid policies and procedures, and completing all applications, including the Free Application for Federal Student Aid.•Reviewed assigned student's Institutional Student Information Record from the Department of Education and resolved any outstanding items such as, verification or citizenship.