Lynn Higgison, Ma, Shrm-Cp, Phr, Acrw Email & Phone Number

Jacksonville, Florida, United States

Provide comprehensive career development services for Veterans and their family members, including career coaching, resume and cover letter development, and teaching effective interviewing, networking, and job search skills. Provide job placement assistance and career mentoring. Establish strong professional relationships with local employers, veteran service organizations, local military installations, and local universities to facilitiate veteran employment, education, and career services for veterans and military spouses. Develop and host in-person and virtual training and employer presentations for vets and their families.* For fiscal year ending September 2023, finished at 118% of yearly employment placement goal and at 159% of two-way, communication engagement goal with clients.* Led the national "Warriors to Work" team with a 100% Customer Satisfaction Survey (CSAT) score, and the highest survey return rate across all Specialists ending 9/2023.* Partner with other WWP team members to attend Transition Ready workshops, job fairs, entrepreneur events, and other community engagement events that support veterans and military spouses.

Jacksonville, Florida, United States

Prepared for and asssited in the classroom facilitation of the PHR/SPHR prep course for local HR professionals seeking nationally recognized HR certification.

Jacksonville, Florida Area

In my own business, Opportunity Knocks, I provide professional resume writing, career coaching, interview preparation services, LinkedIn profile updates, and other career services to mid-level professionals, executives, and military veterans and spouses in career transition.* Facilitated career transition workshops, provided one-on-one coaching, and professional resume writing services for clients at two national outplacement firms: Lee Hecht Harrison (Adecco) and Right Management (Manpower). Honored with "Outstanding Candidate Relations" award at Right Management for maintaining exceptional client satisfaction scores.* Partnered with Healthcare Executives and Physicians during their respective career transitions. Provided professional resume writing and interview preparation services as a long-time consultant with Wiederhold & Associates, a highly regarded healthcare career transition firm.* Volunteered by sharing career expertise and presenting educational content for local organizations including CareerSource NE Florida, Onward to Opportunity (O20), Operation New Uniform, and other local organizations.* Reviewed professional resumes and provided mock interview preparation for University of North Florida Coggin School of Business students, Texas State University undergraduate and graduate students, and for University of Florida MBA students.* Hired to consult with University of Florida Jacksonville Physicians, Inc. to analyze current employee engagement scores, conduct focus groups and individual employee interviews, and assist the leadership team with developing action plans to reverse low employee engagement scores.

Jacksonville, Florida Area

Managed Workforce Development team, including providing direction and mentoring to UNF intern and 30+ department volunteers. Demonstrated success leading, coaching, and mentoring team and clients. Maintained knowledge of employer recruiting strategies, job market trends, and other career opportunities in the community.* Facilitated monthly, 26-hour Job Readiness workshop for clients and veterans that included discussing career assessments; strengths and transferable skills; professional resumes and cover letters; networking; interview preparation with a mock interview component; strategies for attending job fairs, and other job search strategies.* Together with team, helped 200+ clients each year successfully land new gainful employment opportunities within 4 month program period.* Provided new professional resumes to each client in program, and offered individual career transition guidance and interview preparation support to clients.* Established strong professional relationships with employers, nonprofit partners, veteran service organizations, educational partners such as FSCJ, and local placement organizations.* Attended local job fairs with Employment Specialist to build employer relationships and educate prospective new clients on Workforce Development program.* Designed and delivered presentations about program to non-profit partners, The Board of Directors, and other community leaders and supporters.* Prepared and submitted quarterly statistical reports on grant metrics and activities for multiple program grants, as well as internal agency reports.* Facilitated quarterly meetings with Workforce Advisory Council.* Prepared and guided team through a successful agency re-accreditation process with the Council on Accreditation (COA) in October of 2019. * Partnered with agency grant writer and team to secure more than $180K in new grant funding for program in 2019.

Jacksonville, Florida Area

Jacksonville, Florida Area

Designed, developed, and facilitated Leadership Development curriculum for leaders throughout the hospital including:- Leadership Boot Camp workshop series- Employment Law series- Performance Management series- New Manager Orientation - Fundamentals of Leadership- Speed of Trust- Leadership Challenge & Five Dysfunctions of a Team workshopsConsulted with hospital leaders each month on a variety of employee performance and team issues. Partnered with leaders to analyze Employee Engagement Survey results and develop specific action plans for improvement. Selected in 2012 to serve on the "Employee Experience" committee to focus on employee recruitment, retention, engagement, and organizational development initiatives.Participated on the Education committee for the new HCAHPS initiative at Shands.Led June, 2012, Leadership Development event for the Success Academy and 170+ Shands leaders.Facilitated various Change Leadership workshops including "Taking Charge of Change" throughout the hospital. Designed and facilitated 1 hour seminars for all staff on a wide variety of workplace improvement topics.Participated on various interview panels including the "School at Work" selection committee; New Nurse Graduate program selection committee; and other interview panels throughout the hospital.Served as the main point of contact for all career management services including resume writing; interview coaching; networking; and other career management topics.Winner of several "Customer Service is Key" awards.

Jacksonville, Florida Area

Charlotte, Nc

Charlotte, North Carolina Area

Master Of Arts (Ma) In Human Resources Development, Human Resources Development, Graduated With Honors

Activities and Societies: Delta Mu Delta Honor Society

Bachelor Of Arts (Ba) In Business Management