Lynn Reed, Mba Email & Phone Number

Ashburn, Georgia

• Direct Service delivery to Individuals with Intellectual & Developmental Disabilities working directly with the Georgia Vocational Rehabilitation Agency and the Department of Behavioral Health and Developmental Disabilities in a Director position;• Oversee daily operations & activities of Traditional Supported Employment & Customized Supported Employment service provision to include job development training, job coaching, provision of ongoing supports and file documentation for individuals with intellectual and developmental disabilities;• Provide direction and leadership to a team of approximately 10 professionals, ranging from mid-level managers to field-based employees;• Provide executive oversight of the quality assurance program to ensure Georgia citizens who have developmental disabilities realize their potential and receive high quality traditional & customized supported employment services. • Monitor and maintain corporate compliance with all state and federal governing agencies.• Onsite reviews of Health and Human Service, Supported Employment Specialist & Job Coaches. • Develop and monitor corporate policies and procedures. Incident reporting and management. Complaint processing, validation and sanction activities.• Human Resource Relations and Onboarding/Outboarding processes• Develop yearly growth strategies; Identify and incorporate corporate training and development plans• Report to Board of Directors

Albany, Georgia Area

• Plans, directs and implements policies and work standards for Patient Access & Centralized Scheduling departments to include direct service delivery to individuals with injuries, health issues, intellectual and developmental disabilities for over five (5) years in a supervisory role; • Oversaw pre-registration, registration, scheduling & pre-service units to ensure quality improvement plans and risk management plans were being utilized and implemented;• Aided the provider agencies, including physicians’ groups, in corrective action requirements and plans; • Managed and oversaw daily operations of department of 50+ employees;• Consulted with, supervised, trained and provided guidance to direct support staff regarding implementation of service to comply with person-centered values and techniques;• Defines and standardizes Patient Access and Registration processes in accordance to State & Federal rules and regulations.• Ensures & monitors patient status of point of service collections to facilitate patient financial clearance prior to date of service. Increased POS collections by 40% over the last fiscal year;• Assists in resolving difficulties surrounding patient access and authorization of services;• Monitor provisions for financial counseling options for patients that include cost estimates, payment plans, discounts, medical necessity and supplemental financial assistance;• Quality assurance monitoring to ensure appropriate financial screening of patients during the intake process;• Manages the human resource functions of the departments;• Establishes and monitors staff productivity and accuracy to include staff performance;• Works closely with hospital administration, all patient care departments where patients are scheduled and registered and physician practices to ensure internal and external customer satisfaction;

Warner Robins, Georgia

• Gave direct service delivery to all departments to include individuals with severe injuries, traumas, health issues, intellectual and developmental disabilities for over five (5) years in a supervisory role;• Responsible and oversaw the overall management and development of a Pain Practice to include the opening of a satellite office in Greensboro, Georgia; • All operations, marketing, finance and patient satisfaction; to include corrective action plans, quality control and risk management; • Ensured client satisfaction, compliance and non-compliance techniques and policies; • Human Resources, planning, budgeting and procurement;• Software training and updates to staff to include EMR with Allmeds Corporation;• Annual training to include OSHA Regulations with Infection control, Fire Safety, Ergonomics, HIPAA privacy & Security;• Expanded and updated Office Policy & Procedure Manuals to include a New Employee Handbook;• Front and Back Office operations along with vendor relations;• Set up and implemented Meaningful Use Incentive Program in 2011 to include E-Prescribe;• Managed an office team with 15+ employees including one (1) Anesthesiologists and one (1) Nurse Practitioner and one (1) RN professional.• Expanded annual sales from $700,000 in 2008 to $1.4 Million in 2011 using Five Year Business Plan and initiatives.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Science - Bs, Health/Health Care Administration/Management