Lynn Tucker (Smyth) Email and Phone Number
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A Passionate Success Leader with over 25 yrs in IT, SaaS, Cloud & New Media Industries. Adaptable, Solutions Focused, and Commercially Orientated. Extensive Experience in Developing and Leading High-Performance Teams that Exceed Goals to Drive Business Value and Customer Success.EXPERTISE- Solid Experience in P/L Management in Global Professional Services, Customer & Partner Success- Development of Premier Customer Success Strategy to align Success & Partner Manager Resources- Partner with Sales Leaders to Identify Large Complex Deals in Pre-Sales to prioritize Success Resources - Development & Monitoring of Customer Consumption & Adoptions Plans to ensure Success, Growth and Renewals- Delivery to Aggressive Targets and KPI’s to ensure Business Performance and Growth- Product and Implementation Success Planning, Best Practice, Training and Change Management- Identifying Upsell Opportunities to Drive Growth and Success within Key Accounts across APAC- Critical Incident/Escalation Management: Alignment with Sales, Customer, Partner, Support, R&D & Product - Exceptional Governance Guru, Certified Program Manager, and Change Leader - Strong Targeted Communication, Executive Stakeholder Management, Critical Incident Management- Hiring, Development, Empowerment, and Mentorship of Large Cross-Functional Teams - Driving Positive Team Learning Culture to Sustain Momentum and Career Opportunities - Extensive Experience in Developing our GSI Partners Including but not limited to; Accenture, PwC, Deloitte- Core Industries: Banking, Telco, Energy, Healthcare, Retail, Media, Automotive, Software, and Services
Salesforce
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- 83776
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Partner Success DirectorSalesforceMelbourne, Vic, Au
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Partner Enablement Success DirectorSalesforce Apr 2024 - PresentMelbourne, Victoria, AustraliaThe Global Partner Enablement Director, Delivery Excellence is responsible for designing, executing, and scaling enablement programs that empower Salesforce partners to deliver exceptional implementation and consulting services. This strategic leadership role focuses on building partner capabilities in delivery best practices, project risk management, security, and operational excellence to ensure consistent, high-quality outcomes for customers. The Director collaborates closely with global teams, including Partner Success, Enablement, and Delivery Management, to create impactful training resources, certification paths, and knowledge-sharing opportunities tailored to partner needs. By driving alignment across regions, leveraging data insights, and fostering a culture of excellence, this role ensures that partners are equipped to scale their expertise, reduce delivery risks, and drive customer success globally.
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Partner Engagement Management DirectorSalesforce Apr 2020 - Apr 2024Melbourne, Victoria, AustraliaThe role of the Partner Engagement team is to work with our Partners to provide; project implementation guidance and best practice with an emphasis on emerging products and industry clouds. Engaging early in the pre-sales cycle to identify and mitigate potential program management and product challenges before they occur. The outcome is to ensure successful partner implementation, customer success, adoption, growth and renewals.
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Customer Success DirectorSalesforce Sep 2016 - Mar 2020Melbourne, AustraliaManaging a large portfolio of strategic accounts across retail, banking, energy, government and telecommunications; the success director role is to drive adoption, value, secure renewals and identify growth opportunities in software and services. Customers Included: NAB, Optus, VIC Gov, NSW Gov, NBN, Origin Energy, Energy Australia, AusPost, Country Road Group. Working in partnership with customer executive stakeholders to understand their business priorities and success metrics to develop a solid success plan; utilizing effective governance frameworks and change leadership strategies to drive success and growth.
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Marketing Cloud Professional Services Regional DirectorSalesforce Aug 2013 - Sep 2016Melbourne, AustraliaMarketing Cloud annual business planning, managing services P/L, delivery to aggressive targets, developing and leading high performance team of consultants across APAC, building service offerings & operations optimization to ensure continued success including development of Delivery Strategy, Partner Program and Go to Market Strategy. Salesforce Marketing Cloud Services include: Marketing Consultancy, Advertising, Web, Email, Mobile, Social, Content & Digital Strategy, Data Integration and Analytics.
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Certified Life Coach Master | Nlp Practitioner | HypnotherapistMap My Goals Jan 2021 - PresentAustraliaThe need for life coaching has been turbo-charged by the pandemic, with many of us looking for ways to change not just our habits but our thought patterns to live a better life. I coach my people to feel unstoppable in their careers, wellness, and relationships. As a certified Life Coach, Hypnotherapist, and NLP Practitioner I combine all modalities into sessions to provide the tools, guidance, and support they need to confidently make the changes they desire to create and live their best lives with less stress and burnout. I run sessions at a regular cadence on evenings and weekends to provide a scalable, affordable, and accessible service to give back and make positive changes in the world and in people's lives. -
General Manager OperationsJba Aug 2011 - Jul 2013Melbourne, AustraliaAgency P/L management across Melbourne, Sydney and the UK to deliver a large portfolio of work to include delivery of:- Analytics Solution Design through Adobe to provide insight into customer behavior- Media Attribution Modeling, integration of disparate data sources into Tableau to provide insight into true acquisition - UX testing/optimization using Adobe Test & Target to identify most engaging experience to increase sales conversion- Delivery of web, campaign, email marketing/remarketing, mobile and social media solutions through SalesforceAchievements:- Increased revenue by 25% and confidently increased resource pool and skill set by 60% in 12 Months- Implemented agency operational systems and processes to manage pipeline and resourcing to meet revenue targets - Development of strategic account plans and services retainer agreements with key accounts to secure revenueClients: Optus, NBN, Australia Post, Michelle Bridges 12 Week Body Transformation, Target, OurDeal -
Pmo Consultant (Contract)Ie Digital May 2011 - Aug 2011Setup and management of agency Project Management Office (PMO) within IE Media. Mentorship of project management teams to identify areas of risk and opportunity to drive best practice delivery to drive customer success. Achievements:- Identification of immediate and critical areas of improvement to ensure successful program delivery to time & budget. - Production of processes and training manuals to include: Client Relationship Management Process and Techniques; Program Management and Health Check Process; Project Management 101 Process Improvement; Account and Resource Forecast Management; Delivery Management Techniques including Scrums and Effective Meeting; Effective Status Reporting and Change Control; Sunset Review Process to ensure continual Improvement.- Implementation of standard services delivery operations within the agency to provide regular checkpoints and ensure client and internal delivery teams were on the journey to success. Clients: Movember, Hoyts, David Jones, Myer, Country Road Group and Australia Post -
Senior Account/Program ManagerIsobar May 2008 - May 2011Melbourne, AustraliaResponsible for securing and managing the delivery and growth or agency top tier customer retainer models: Including Medibank Private and GM Holden. Providing full UX, re-design and re-build of e-commerce platforms, content management, and ongoing campaigns. Collaboration with ATL Agencies such as McCann Erikson and provision of BTL marketing to drive sales, renewals and growth. Major Campaigns Included: Great Tough Debate, Movember, Australian Masters and Netball Australia. -
Senior Program Manager (Contract)Atomicmedia Jan 2008 - May 2008Melbourne, AustraliaResponsible for a large portfolio of Telco customers to drive best in class e-commerce sales, upgrades and overall marketing campaigns to secure and grow customer base. Managed a large cross-functional team across Australia and India to ensure the delivery of solutions to scope, time and budget. -
Senior Technical Project Manager (Contract)Img Media (Formerly Twi Interactive) Aug 2007 - Oct 2007London, United KingdomManaged the development and delivery of the first of a kind, online broadband consoles to deliver LIVE sports action and VOD through IMG satellites streamed through Akamai for clients such as: Clients: Fox Sports, Scottish Football Association, Portsmouth Football Club and Manchester City Football Club. -
Senior Technical Project Manager (Contract)Digitaslbi Dec 2006 - Aug 2007London, United KingdomLead consultant responsible for the delivery of core projects including full UX, re-design and re-build of e-commerce platforms, content management, and ongoing campaigns.Projects Delivered: Sony PlayStation Portal/Carousel and Spotlight Production; British Telecoms (BT) Mobile and Fusion Customer Management Portal; British Telecom Sales Zone (Internal Management Portal). -
It Project/Change ManagerWsp Jul 1999 - Dec 2006London, United KingdomInitial focus included hands on development and delivery of the company intranet, website, extranets and general marketing material. Over a 7 year period I was responsible for the delivery of web-based solutions both internally to WSP and externally to clients and JV partners such as BAA, Highways Agency, Royal Mail, DERA, and Rentokil. As WSP began to acquire several businesses in the USA, Sweden and Italy which required the integration of core business systems and applications, this phase of my role required the setup of a Taskforce team to facilitate the business transformation and change management activities.Projects Delivered:Project managing the Integration, IA, UX, design, development, reporting, implementation and hosting of:- Enterprise Applications (CRM, ECM, HRM)- Business Tracking Systems (Risk, Purchase Order, Correspondence, Project/Resource, IT Helpdesk) - Corporate Websites/Microsites/Intranets and Extranets
Lynn Tucker (Smyth) Skills
Lynn Tucker (Smyth) Education Details
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Instrumentation With Applied Physics -
Motherwell CollegeHigher -
Uddingston Grammar SchoolEnglish, Maths, Physics, Chemistry And French
Frequently Asked Questions about Lynn Tucker (Smyth)
What company does Lynn Tucker (Smyth) work for?
Lynn Tucker (Smyth) works for Salesforce
What is Lynn Tucker (Smyth)'s role at the current company?
Lynn Tucker (Smyth)'s current role is Partner Success Director.
What is Lynn Tucker (Smyth)'s email address?
Lynn Tucker (Smyth)'s email address is ls****@****rce.com
What is Lynn Tucker (Smyth)'s direct phone number?
Lynn Tucker (Smyth)'s direct phone number is +614119*****
What schools did Lynn Tucker (Smyth) attend?
Lynn Tucker (Smyth) attended Glasgow Caledonian University, Motherwell College, Uddingston Grammar School.
What are some of Lynn Tucker (Smyth)'s interests?
Lynn Tucker (Smyth) has interest in Cooking, Rowing, Video Production, Content Marketing, Big Data, Dancing, Process Management, Internet And Media, Ski Ing And Cooking For Friends, Pmo.
What skills is Lynn Tucker (Smyth) known for?
Lynn Tucker (Smyth) has skills like E Commerce, Digital Strategy, Digital Marketing, User Experience, Project Management, Web Project Management, Email Marketing, Web Analytics, Management, Strategy, Online Advertising, Seo.
Who are Lynn Tucker (Smyth)'s colleagues?
Lynn Tucker (Smyth)'s colleagues are Yining Zhao, Taylor Anderson, Dana Grice, Sadhana Verma, Paul Cescon, Pmp, Manasa M Bhat, Scott Tindale.
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