Information Technology Support Analyst
Current• Ensure system competence for OS, network, security, protocols, hardware, and best practices.• Assist CHI IT Director in maintaining physical and virtual servers hosted from the Indianapolis office and Microsoft Azure.• Provide hardware and software support to the local Christel House International and CDE staff.• Support the CHI IT Director with various CHI/CDE IT initiatives.• Provide technical support for meetings, both live and virtual.• Research new… Show more • Ensure system competence for OS, network, security, protocols, hardware, and best practices.• Assist CHI IT Director in maintaining physical and virtual servers hosted from the Indianapolis office and Microsoft Azure.• Provide hardware and software support to the local Christel House International and CDE staff.• Support the CHI IT Director with various CHI/CDE IT initiatives.• Provide technical support for meetings, both live and virtual.• Research new hardware and software for CHI and the Learning Centers.• Monitor and maintain cloud and physical CHI networks against security threats.• Assist in training to ensure the staff at CHI/CDE have the technical knowledge to use the hardware and software resources at their disposal.• Assist with the monitoring and maintaining student and graduate databases; oversee technical updates and improvements when needed.• Provide technical support to global users of student and graduate databases.• Conduct regular audits for data cleanliness and security compliance.• Strive for continual improvement of data processes and systems.• Aid with data requests, analysis, and other special projects as needed.• Create and send marketing emails for the development team.• Update online donation and event pages.• Manage CHI’s google ad grant and google analytics. Show less