Louise Young Email & Phone Number

Bristol, England, United Kingdom

Brighton, United Kingdom

• Led many of the daily bookkeeping processes for 12 small business clients, managing multiple shared inboxes and being on call for urgent queries, supporting the sole director• Planned and set up a Xero project tool, produced a client-specific training manual and led training for four members of the client team to enable them to track profitability• Trained three new clients on bookkeeping processes as part of the onboarding process• Designed an Excel progress tracker for the payroll process, which increased accuracy and speed when running the fortnightly/monthly payrolls for nine clients• Frequently performed reconciliation of the books using multiple sets of data

London, England, United Kingdom

• Appointed to assist with a high volume of new business enquiries in a fast-growing international tax consultancy• Researched and quickly absorbed tax legislation and responded to clients’ tax and accounting queries, and produced complex tax advice reports• Swiftly learned HMRC payroll processes and guidance and ran the monthly payroll for four staff, and answered the client’s detailed queries regarding the process• Collaborated with a colleague to research and implement a new CRM system to streamline internal communications and enable accurate tracking of the pipeline• Contributed copy to a marketing booklet that was pivotal in selling our services and welcoming prospective clients from overseas to the country

Watford, United Kingdom

• Copyedited and proofread e-learning scripts for vocational subjects; I was commended for my meticulous attention to detail and methodical approach, ensuring accuracy and consistency across the modules• Suggested improvements to the house style and formatting guidelines, many of which were adopted• Researched challenging subject matter, such as scientific texts, to ensure accurate edits

St Albans, United Kingdom

• Led the customer service and operations for a small, busy team of professional gardeners on behalf of the sole director• Learned basic digital marketing and SEO (search engine optimisation) skills to modify the website, which improved the website’s Google search ranking from 39th to 6th and contributed to the growth of the client base by 62% in 18 months• Modified the website copy to make it more engaging and wrote regular blog posts; the website currently still uses much of my content

St Albans, United Kingdom

• Received a special achievement award in 2017 for my hard work and dedication to the company• Provided administrative support to a busy floor of 70 engineers working in four departments, including personal assistance to the floor director• Coordinated the tracking of ongoing and completed projects in Salesforce, created sales dashboards to help senior executives visualise key data, and provided senior executives with regular reports to enable accurate pipeline forecasting and effective resourcing• Executed a Salesforce training programme for senior executives in three departments• Helped to recruit and train a new member of the admin team• Inducted new starters and collaborated with the admin team to produce an employee handbook• Minuted a weekly marketing meeting for senior executives and distributed them to staff in two offices, enabling strategic collaboration and efficiency• I was headhunted internally and transferred to the bids and marketing team for 18 months, where I wrote copy for case studies, assisted with key marketing campaigns, contributed to tender documents, and learned basic InDesign

London, United Kingdom

Ba Hons. Fine Art, Fine And Studio Arts, Upper Second-Class Honours

Btec Diploma In Foundation Studies: Art & Design, Art/Art Studies, General, Distinction