Sam Lim Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Actively work with clients and key stakeholders to understand their objectives and define requirements for digital products, ensuring alignment with business goals.
• Efficiently elicit, document, and analyze requirements to address business challenges, employing modern digital frameworks and methodologies.
• Lead requirement gathering workshops and interviews across various business units, focusing on collaborative solutions with a multidisciplinary team to meet strategic business objectives.
• Perform terms of use analysis against industry standards to identify gaps and risks, providing strategic insights to clients.
• Partner closely with internal teams, including designers, consultants, developers, and project managers, to achieve project outcomes. Maintain strong relationships with external stakeholders like business product.
• Deliver comprehensive gap analyses against proposed technologies to identify areas for improvement and alignment with business strategies.

Melbourne, Victoria, Australia

• Collaborated with C-suite executives to define and scope projects, facilitating efficient business processes and achieving key business objectives.
• Recommended strategic solutions through competitor analysis, market research, and technical research, aligning with the company’s roadmap and benefits realisation plan.
• Managed and reviewed project tasks, presenting key milestones and progress updates to senior management.
• Conducted comprehensive industry trend analysis to inform the creation of engaging content for podcasts and FAQs, driving digital marketing efforts.
• Spearheaded keyword research for the upcoming company website, ensuring content optimization aligned with prevailing industry trends and SEO best practices.
• Successfully implemented a sales solution that boosted monthly sales by 8%, involving the creation of detailed user manuals and the conduct of tailored training sessions for the Sales Team.

Victoria, Australia

• Conducted comprehensive analysis of the current website process to pinpoint bottlenecks and inefficiencies.
• Efficiently gathered and documented requirements to inform solution development.
• Maintained active communication with stakeholders, adeptly facilitated Agile ceremonies, and led the team towards successful solution implementation.
• Spearheaded Usability and UAT processes, playing a pivotal role in facilitating the website migration.
• Successfully reduced website loading time by 3 seconds and increased user satisfaction by 18%, as evidenced by usability test results.

Phnom Penh, Cambodia

• Executed in-depth CX research to refine user experience and branding identity, specifically targeting local consumer needs.
• Expertly developed user personas, user journeys, storyboards, wireframes, and prototypes, utilizing tools like Figma and Balsamiq to visualize user interactions.
• Conducted comprehensive usability testing and provided pivotal support to the QA team during User Acceptance Testing (UAT), ensuring effective communication with the development team for seamless execution.
• Responsible for ensuring a consistent and enhanced user experience in Vipay Mobile Apps across all language versions (Khmer, Mandarin, and English), guaranteeing uniformity and user satisfaction in diverse markets.
• Tasked with expanding the user base, successfully attracting over 500 new users and 100+ new merchants monthly, contributing significantly to the app's market growth and user engagement.

• Collaborated with departments such as Sales and Marketing, Customer Service, and Accounting and Finance to gather requirements for Yes Kh and Mpay mobile App
• Managed and prioritised product backlog using JIRA according to company roadmap
• Performed User Acceptance Testing (UAT) on mobile app (Android & iOS) upgrade
• Mapped out key processes and crafted user stories and UML Diagrams (Activity, Use Case, and Sequence Diagrams) to clearly communicate requirements to the offshore development team.
• Utilized SQL for data extraction from databases and leveraged Tableau to visualize data, enabling the identification of problems and opportunities for improvement.
• Handled user feedback and complaints efficiently, translating insights into actionable improvements for subsequent iterations of the mobile apps.

Phnom Penh, Cambodia

• Maintained excellent experience for hotel guests by collaborating with Help Desk team to solve IT problems
• Ensured all departments have access to IT resources required to perform daily operations
• Documented operation reports for IT manager
• Collaborated with IT team to provide IT training to other departments

Master'S Degree, Information Technology, 3.9/4.0

Activities and Societies: *Top 15% recognised by Golden Key International Honor Society *Completed Emerging Leader Program (Category.

Bachelor Of Science - Bs, Computer Science And Engineering, Gpa: 3.4/4.0

Bachelor Of Arts - Ba, English For Professional Communication