Steven Ly Email & Phone Number

Toronto, Ontario, Canada

Promoted within 4 months for excellent output speed and transcription quality with an average 370 utterances per hour. Further developed the company’s speed coaching techniques by introducing additional transcription techniques.Organized onboarding sessions, guideline workshops, and speed coaching sessions that ensured transcribers met and exceeded industry standards with improved output speed and accuracy.Established a line of communication among all English Transcribers and reviewers to offer instant support for any project while also maintaining confidentiality.Met with company clients regarding pilot projects to screen for and resolve potential issues in the software interface, guideline verbiage, and the overall quality of our product.

Seoul, South Korea

Prepared and distributed crafts, worksheets, games, and other instructional activities, making sure to cater to specific student learning styles while fulfilling the requirements of the curriculum provided by the school.Conducted phone interviews with students to elevate them from rudimentary phonics recognition to actual comprehension and application.Designed templates using Microsoft Office and company software that streamlined fellow teachers’ daily administrative workload to enhance workflow outside of classroom periods.

Gyeonggi, South Korea

Created and delivered interdisciplinary lessons for Kindergarten and Elementary school students based on an English immersion curriculum.Propelled Junior Kindergarten students from zero phonics awareness to a late Grade 1 reading level in 1 year.Adapted lessons and activities to be compatible for teaching both in-person and online on Zoom and Google Meet, and ensured a seamless transition amid shifting pandemic regulations with keen attention to accessibility for students’ success.

Toronto, Ontario

Cleared a 6-month backlog of corrupted scheduling data within 2 months of hiring and maintained the data logs of the hospital’s appointment services as the hospital underwent major system upgrades.Cataloged issues and discrepancies during the system shift in coordination with the hospital’s IT team to establish effective permanent solutions to ongoing systematic incompatibility.Coordinated with doctors and administrative staff to ensure that both patients’ and doctors’ requirements were met and documented.

Toronto, Ontario

Cultivated students’ understanding of key texts and trained them in applying literary theory and critical analysis to current events, social trends, and popular media.Guided class discussions, prepared PowerPoints and other visual aids to lead tutorials, supplemented lectures, and held personalized office hour appointments to address individual student needs.Responsible for grading and providing constructive feedback to 20 university students that improved their skills in essay writing, analytic framework, and argument construction.