Steven Ly Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Collaborate with Product and Development to forecast and plan the product roadmap and future development initiatives.- Manage teams consisting of design, development, and quality assurance personnel and maintain project timelines and milestones. - Identify potential roadblocks and challenges during a project lifespan and develop contingencies to mitigate risk.

Vancouver, British Columbia, Canada

· Onboard and support new customers on Sage solutions to ensure optimum product utilization through training sessions, follow up calls and weekly webinars.· Work with customers and accountants to ensure that they gain the full value of their Sage solutions by defining desired business outcomes, objectives and metrics and helping them achieve them· Responsible for each client’s unique Customer Success Plans to track usage of products and service and drive adoption to reduce churn.·… Show more · Onboard and support new customers on Sage solutions to ensure optimum product utilization through training sessions, follow up calls and weekly webinars.· Work with customers and accountants to ensure that they gain the full value of their Sage solutions by defining desired business outcomes, objectives and metrics and helping them achieve them· Responsible for each client’s unique Customer Success Plans to track usage of products and service and drive adoption to reduce churn.· Serve as a customer advocate to ensure that actionable feedback is passed to the relevant internal teams to improve products and overall customer experience. Show less

Vancouver, Canada Area

- Drive adoption of Spark within a portfolio of clients of varying ACV’s and empowering ends users through solution-based selling. - Act as a liaison between clients and their end users with the internal development team on feature requests, bugs and product feedback.- Oversee the onboarding process for the new clients including database initialization, data migration, and reoccurring training and support

Vancouver, Canada Area

- Utilized tools such as LinkedIn Sales Navigator, Prospect.io and Woodpecker to develop successful outbound and inbound lead generation strategies.- Worked closely with Account Executives and the Customer Success team to demo and nurture smaller scale opportunities into the closing stage.- Lead the Sales Development team with highest number of customer meetings booked for 2018 Q1.

Burnaby

•Build relationships with local community groups (including school districts, the Burnaby Board of Trade, non-profit organizations, local small businesses, etc.).•Create an online presence for the stores by spearheading and contributing to social media opportunities on @MicrosoftCanada, Yammer, Microsoftstore.ca and other tools.•Organize store participation in (or sponsorship of) community events and volunteerism•Collaborate with the corporate Marketing Team to develop assets that… Show more •Build relationships with local community groups (including school districts, the Burnaby Board of Trade, non-profit organizations, local small businesses, etc.).•Create an online presence for the stores by spearheading and contributing to social media opportunities on @MicrosoftCanada, Yammer, Microsoftstore.ca and other tools.•Organize store participation in (or sponsorship of) community events and volunteerism•Collaborate with the corporate Marketing Team to develop assets that support local community engagement initiatives.•Collaborate with the corporate PR Team to create, post and respond to online content with local relevance.•Prioritize, plan, execute, and fulfill all community engagement events such as launch events for Windows 10, Surface family and Halo 5.•Track participation, ROI and overall effectiveness of community outreach initiatives. Show less

Burnaby

-Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.-Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization.- Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale. - Community Captain: Assisted the… Show more -Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.-Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization.- Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale. - Community Captain: Assisted the Community Development Specialist in implementing and facilitating in-store and off-site events such as education conferences, workshops and Xbox launches.- Visuals Lead: Worked alongside the Merchandising team and peers to maintain and perfect the visual standards of the store. Lead a team in facilitating planogram changes and imaging devices for the sales floor. Show less

Education record

Business Management - Business Administration

Dogwood Diploma

Activities and Societies: Templeton Mini School