Michael Sutcliffe Email and Phone Number
Michael Sutcliffe work email
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Michael Sutcliffe personal email
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I have 30 years' experience as an educator. My talents include creating positive environments that foster learning and motivate employees to excel, and designing meaningful learning experiences that improve performance, using results-oriented, measurable interventions.
Deloitte
View- Website:
- deloitte.com
- Employees:
- 295722
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Solution SpecialistDeloitte Nov 2024 - Present
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Senior Training SpecialistFrontdoor, Inc. Feb 2020 - Nov 2024Phoenix, Arizona AreaDelivery of new-hire training for inbound agents in various departmentsInstructional Design of materials for classroom and online learning -
Training ManagerFathom Sep 2018 - Nov 2019Phoenix, Arizona AreaOwned training, quality control, and knowledge management (knowledge base).Turned around agent accuracy and quality metrics, and raised customer SLA’s 700%, using targeted training interventions.Supervised a team of 7 bilingual and generalist customer service agents at an inbound call center. -
Trainer, Customer Resource CenterRepublic Services Mar 2016 - Sep 2018Phoenix, Arizona AreaDesigned new onboarding program for customer service agents at 3 call centers, managed the curriculum development project, and facilitated new-hire classes as lead instructor.Taught Salesforce CRM to inside and outside sales teams via live and virtual sessions. -
Senior Instructional DesignerRepublic Services Oct 2014 - Mar 2016Phoenix, Arizona AreaConsulted with internal customers to assess learning needs and propose solutions based on business outcomes, then designed and developed e-Learning, instructor-led training, reference guides and job aids.Served as lead admin for the learning management system.
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Training ManagerMaricopa Integrated Health System Apr 2014 - Oct 2014Phoenix, Arizona AreaCompleted annual performance appraisals and annual budget while guiding the 4-person learning team through a restructuring. Wrote education policies and procedures for the entire organization. -
Training Specialist IiiMaricopa Integrated Health System Oct 2010 - Apr 2014Phoenix, Arizona AreaDesigned e-Learning modules and software simulations for clinical and non-clinical staff. Managed training projects such as the Kronos Scheduler implementation. Developed and delivered in-person classes on Microsoft Office. Served as lead admin for the learning management system.
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Organizational Development ConsultantAgia Insurance Services Dec 2007 - Aug 2010Phoenix, Arizona AreaCreated a consultative process to assess performance improvement needs of internal partners, including measurement of effectiveness and ROI using the Kirkpatrick scale. Managed training projects to budget, on time and with high quality. Designed and delivered call-center new-hire orientation. Served as lead admin for the learning management system. -
Training SpecialistAvnet Apr 2005 - Dec 2007Phoenix, Arizona AreaWon the 2006 company award for Year’s Best Training Program, for designing and implementing a global program to foster innovation. Delivered training sessions virtually and in-person, on topics such as Situational Leadership, Sales Excellence, Wilson Learning Working Styles, Franklin Covey 7 Habits, Time Management, Project Management. -
Training SpecialistCliff Castle Casino Hotel Oct 2003 - Apr 2005Camp Verde, Arizona, United StatesDesigned and facilitated live and online training courses, in Spanish and English. Consulted with internal departments on their training needs. -
TeacherDeer Valley Unified School District Jun 2000 - May 2003Phoenix, Arizona AreaTaught Spanish I, II, and Advanced Placement. -
Director Of StudiesVancouver Language Centre Of Guadalajara Jul 1998 - Mar 2000Guadalajara Area, MexicoSupervised the performance of 30 teachers in my role as Head Teacher. Developed and delivered professional growth workshops for instructors. Increased student enrollments and provided exceptional customer service. Taught English as a Second Language to adults.
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TeacherFort Worth Independent Sch District Aug 1994 - May 1998Fort Worth, Texas, United StatesTaught Spanish I, II, III, AP Spanish Literature, and US History.Chaired the World Languages Department.
Michael Sutcliffe Skills
Michael Sutcliffe Education Details
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History -
Educational/Instructional Technology
Frequently Asked Questions about Michael Sutcliffe
What company does Michael Sutcliffe work for?
Michael Sutcliffe works for Deloitte
What is Michael Sutcliffe's role at the current company?
Michael Sutcliffe's current role is Bilingual Learning & Development professional enabling superior performance.
What is Michael Sutcliffe's email address?
Michael Sutcliffe's email address is ms****@****ces.com
What schools did Michael Sutcliffe attend?
Michael Sutcliffe attended University Of Arizona, Arizona State University Mary Lou Fulton Teachers College.
What skills is Michael Sutcliffe known for?
Michael Sutcliffe has skills like Coaching, Instructional Design, Needs Analysis, Performance Consulting, Organizational Development, Customer Service, Teaching, Online Training, Performance Management, Leadership Development, Change Management, Team Building.
Who are Michael Sutcliffe's colleagues?
Michael Sutcliffe's colleagues are Joeanna Glantz, Ana Bai, Preeti Chhaparia, Misael Vazquez Rodriguez, Hari Prasad, Guy Khosla, Phd, Curlcy Amandi.
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Michael Sutcliffe
New York City Metropolitan Area2farmingdale.edu, ltcs.com
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