Matheus Abrantes Email & Phone Number

São Paulo, Brazil

Osasco, São Paulo, Brazil

• Utilization of Natural Language Processing (NLP) techniques, including Named Entity Recognition (NER) and OpenAI's Generative AI, to identify employees praised in post-sales phone interactions. This analysis enables a nationwide campaign recognizing service quality, emphasizing the positive impact of customer experience.• Development of predictive models to identify potential anomalies in customer product acquisitions, aimed at ensuring sales process integrity. Six tailored models were created for the bank's key products, optimizing the identification of employee misconduct and maximizing efficiency in outreach. This analysis enables more accurate corrective actions, driving substantial impact on compliance and enhancing the customer experience.• Development and implementation of a detailed analysis of friction points in the customer journey, aimed at identifying and addressing critical failures at various stages of the banking product acquisition process. This work involved evaluating interactions in pre-sales, during sales, and post-sales stages.• Utilization of clustering and classification models in Python to evaluate the suitability of key banking products to customer profiles, revealing valuable insights into potential market segmentation failures as well as identifying new business opportunities.• Conception and implementation of metrics to evaluate the return on investment (ROI) of the department's initiatives, quantifying the operational and financial gains generated by the Analytics team for the Compliance department and, by extension, for the bank.• Automation of reports in Excel using Python.• Creation of dashboards using Power BI for metric monitoring and insight generation.

São Paulo, São Paulo, Brazil

• Responsible for developing and analyzing quality KPIs through Power BI dashboards, aiming to provide detailed insights and support decision-making for management and national-level directors. This initiative led to significant qualitative improvements by replacing previous Excel reports with more dynamic and interactive visualizations, thereby enhancing the accuracy and clarity of the information presented.• Built ETL processes using Python, resulting in agile and precise updates to reports. This initiative optimized data update times and increased scalability and flexibility.• Daily monitoring of network tests, through the Oracle database.

São Paulo, São Paulo, Brazil

• Responsible for analyzing departmental indicators (churn, funnel, fraud, delinquency, previous day analysis, goals, team performance, individual performance, ranking) to inform and support decision-making for management and national-level directors.• Created and implemented a payment update system using Python, resulting in improved delinquency indicators and increasing departmental revenue by € 10K monthly.• Conducted studies to assist in managing the department (point of sale (POS) terminals, accreditations and de-accreditations, campaigns, sales by region/state/city).• Responsible for updating and monitoring KPIs for the Business area in the Retail Directorate using Power BI as the tool.

São Paulo, São Paulo, Brazil

• Responsible for analyzing departmental indicators (churn, funnel, fraud, delinquency, previous day analysis, goals, team performance, individual performance, ranking) to inform and support decision-making for management and national-level directors.• Created and implemented a payment update system using Python, resulting in improved delinquency indicators and increasing departmental revenue by € 10K monthly.• Conducted studies to assist in managing the department (point of sale (POS) terminals, accreditations and de-accreditations, campaigns, sales by region/state/city).• Responsible for updating and monitoring KPIs for the Business area in the Retail Directorate using Power BI as the tool.

São Paulo, São Paulo, Brazil

• Acting in the Engineering sector of the Operational Control Center.• Elaboration of intelligent spreadsheets with the use of Excel.• Perform improvements to prepare PowerPoint presentations.• Preparation of technical reports based on data extracted from computerized systems.• Accompany Project management and process improvements related to Electronic Channels.• Assist in the verification of monitoring reports of the technology environment and operational control.• Support to CCO controllers and supervisors.• Preparation of technical and operational manuals.• Analysis and survey of improvements in electronic systems.• Know the elements that make up the synoptic panels with LED technology as well as the structure of servers and network.• Know the operation and analyze operations carried out through the traffic control HMIs of the CCO.• Use of recorders in the technical rooms of the CCO.

Pgdip, Data Science And Big Data, 95/100

The course completion work aimed to seek insights through machine learning, which can help musicians, record labels and Spotify itself.

B.Sc., Electrical And Electronic Engineering

Finalist of the "EDP UNIVERSITY CHALLENGE" competition Interdisciplinary Undergraduate Work: Include and Develop In this project, we.

Small Business Management Technician, Business Administration

The professional exercises administration in industrial, commercial, agricultural and service companies, plans, executes, directs.