Maryam Afshar Email & Phone Number

Toronto, ON, CA

6880 Financial Dr, Mississauga, ON L5N 7Y5

• Engaging with clients via telephone, offering tailored insurance advice and solutions to meet their specific needs.
• Conducting personalized needs assessments and reviews, utilizing available tools and resources todemonstrate value and support recommendations.
• Prioritizing exceptional customer service, fostering rapport, and earning client trust to enhance relationships.
• Contributing to both individual and team sales objectives by identifying opportunities, proposing solutions,and facilitating referrals.
• Ensuring accurate premium charges corresponding to assessed risks while consistently delivering positiveclient experiences.
• Addressing client concerns promptly during initial contact, engaging in constructive dialogue, and escalatingissues when necessary.

150 Bloor St W, Toronto, ON M5S 2Y5

• Conducting cash handling and transaction processing accurately and efficiently.
• Balancing cash drawers at the beginning and end of each shift, following bank policies.
• Promoting and cross-selling banking products during interactions with customers.
• Assisting customers with account inquiries and general banking questions.
• Educating customers on self-service channels for routine transactions.
• Identifying and report suspicious or fraudulent activities to the bank authorities.

Toronto, Ontario, Canada

• Tutored students, individually or in groups (in person or online)
• Promoted the Learning Centre's services to students and faculty through class visits, discussions with faculty, departments, and college events, and distribution of marketing material
• Conducted administrative duties
• Encouraged, supported, and challenged students to meet up with their academic/math targets
• Helped students to prepare for tests and exams
• Completed mandatory orientation and tutor training sessions

Engineer'S Degree, Computer Software Engineering

Business Accounting