Mona Boulos Email & Phone Number

Ontario, Canada

 Maintained reports, scheduling, payroll and hiring new staff to maintain efficiency and optimization. Developed and coached salespeople to deliver outstanding performance and customer service, resulting in increased sales. Overhauled the way things are executed, from merchandising, to team morale. Resulted in an increase in sales by an average of 6% overall in the new store appointment. Stepped in to manage multiple stores ensuring the smooth operations of the brand.

Ontario, Canada

 Coordinated and facilitated the planning and the successful opening of the restaurant in May 2014. Successfully coordinated staff, observed the preparing and serving of food, maintained inventories, adhered to food safety regulations, allocated resources, administered payroll and ensured customer satisfaction. Managed different areas of restaurant operations such as customer relations, vendors’ relations and inventory control. Controlled the overall cash flow on a daily basis to meet weekly expenditures. Maintained accounting books regarding employee payroll and sales summaries of the restaurant. Estimated the daily food consumption and placed orders with suppliers accordingly. Maintained the cleanliness and sanitation standards of the restaurant by routine check-up/ Assisted the customers in answering their queries regarding food quality, orders and service.

Ontario, Canada

 Maintained daily record of all transactions and generated reports for store manager and head office. Systematically wrote order supply requests to replenish merchandise, as well as stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands and visual merchandising. Trained staff to deliver outstanding customer service. Motivated sales employees to improve morale, performance and store revenue.

Ontario, Canada

 Managed the back office, generated and dispatched daily reports. Oversaw the daily operations and in charge of all the orderings dealing directly with the vendors. Conducted continuous stocktaking to maintain proper inventory standards. Responsible for receiving and checking the accuracy and inspecting all deliveries. Handled all the scheduling, payroll and the quality control issues and customer complaints.