o Updated complex jQuery widgets to be compliant with ARIA 1.1 accessibility guidelines, improving usability and ADA complianceo Remediated React Native app issues as reported by Crashlytics trends and customer feedback, reducing crash rate by 6%o Migrated internal API endpoints from Ruby on Rails to Express, decreasing overall call timeo Responded to and documented critical platform incidents as part of a 24/7 on-call rotationo Resolved over 125 support tickets created by customer service representatives and internal stakeholders

* Tutored undergraduates preparing for the Writing Proficiency Exam* Facilitated reading workshops to help students better understand academic resources* Graded and provided robust feedback to hundreds of Writing Proficiency Exam submissions

* Tutored undergraduate L2 learners in English Composition* Designed and facilitated workshops on writing, reading, and study strategies* Connected with students remotely using Calendly and Zoom

* Read hundreds of submissions in poetry and fiction for publication in digital magazine* Wrote engaging social media copy to promote published pieces and solicit submissions* Managed 1000+ followers Twitter account via Tweetdeck* Designed content pages for digital magazine using Wix website builder* Supported Virtual Reading Series events on Discord and Youtube

* Tutored undergraduate writers across all grade levels in English composition* Conducted tutoring sessions in-person and remotely

* Managed constituent data in Technolutions Slate CRM* Wrote internal training documentation for work study students using Slate CRM* Digitized and managed paper application materials* Prepared and mailed application materials and promotional mailings* Supported admissions events and led student family tours* Collected research on various prospective student populations* Assisted potential students and families in-person, through email, and incoming calls* Maintained strict confidentiality when handling private and secure materials

* Tutored students attending introductory computer science courses* Worked 1-on-1 with students on homework solutions and computer science fundamentals

* Researched and applied Dynamic Time Warping (DTW) algorithm for real-time audio-score alignment* Implemented software that converted real-time audio input to a chromagram and compared the chromagram to MusicXML data* Triggered pre-coded events via UDP messages to QLab AV software* Optimized software performance by utilizing multi-thread programming tools within PyQT library* Presented research at inter-REU research symposium via poster presentation

* Developed an internationalization feature for Union Capital Boston’s web applicationusing Meteor and MongoDB.* Researched internationalization options and provided recommendations to development team* Supported in-person "Network Night" events* Managed data in front-facing web application used by UCB members