Mary Roberts Email and Phone Number

Collaborative Professional with expertise in customer/user application support and problem solving, application testing, and process and system documentation, including process improvement. Skilled in data gathering, normalization and analysis as well as database structure, planning and maintenance.An accessible liaison between IT and business customers, translating technical lexicon and concepts into easy-to-understand terms. Experienced in reporting, data presentation and dashboard creation.Data Analytics · User Support · Problem Solving · Database Administration & DevelopmentAdditional Skills:Technical writing: use cases, test plans, operations procedures, and system documentation, including creating laboratory operational procedures for dynamometer-based automotive emissions testing.Software knowledge:• MS Suite, including macro & module coding, database building/enhancement/maintenance, data analytics, process & system flowcharting; desktop publishing• Oracle, DB2; HTML, JavaScript; dashboard creation with Excel, QlikView, and Zoho Suite; Alteryx; Business Objects, Crystal Reports; SQL (within mainframe programs and Microsoft desktop apps); Jira; RallyCPR Certification (exp. 5/2026); Stop the Bleed Course, 5/2024ServSafe Manager Certification (exp. 11/2024)PROFESSIONAL DEVELOPMENT• Six Sigma Greenbelt Training• Introduction to Oracle• Agile training (moving from a project- to product-centered business); Rally Training• Microsoft SharePoint Online “App in a Day” (Power Apps/Power Automate usage)